Asked BT for cheaper package - got it!

Susievintage

My 18-month contract with BT for home phone and broadband expires next month, so I called to cancel my contract in order to get a cheaper deal elsewhere. They asked what I was looking for, and I managed to get:

• £10 refund for six days without broadband last week

• My broadband allowance increased from 15MB to unlimited
• My line rental paid in advance for a year, at £129 - instead of £14.60 per month
• My basic phone/broadband monthly charge reduced by about £5 per month

giving me a total saving of £10 per month - a quarter of my bill.

So it's well worth asking, particularly as I was not looking forward to the hassle of switching.

What I want to know is: why does it take the threat of leaving for me to (a) speak to someone who has the authority to do something, instead of someone reading from a script in India, and (b) get offered a more commercial deal?

Anyway, I really just wanted to reiterate that it's worth asking - particularly about that paying line rental up front, as that alone has saved £60 a year.

poppasmurf_bewdley

I've been on BT Broadband and Line Rental for 20 months now.

My first 18 months I had Broadband 10Gb for £5 per month as a special offer, and when that expired I rang them and got the 40Gb deal for £13 instead of £18 a month. I also pay my line rental 12 months in advance.

jhp

Anybody can get Line Rental Saver its something they market actively. No need to threaten to leave to get it.

See: http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=30390

MSE discusses it here and other cheaper options.

http://www.moneysavingexpert.com/phones/home-phone-calls#upfront

blossomhill_2

Well done - they lost me as a customer when they wouldn't waive an £18 charge they claim they'd written to me about but I hadn't received the letter (but were adamant they hadn't receievd a letter I'd sent them )

hareng

Susievintage wrote: »

paying line rental up front, as that alone has saved £60 a year.

Yes but having to go without £129 by actually paying up front. Any way that still works out dearer than other monthly service providers whereby you can pay monthly and above all get 'customer service.'

Cant wait to migrate away in 15 months.