'If you were NCP, how'd you explain its Olympic price doubling?' blog discussion

Former_MSE_Helen

This is the discussion to link on the back of Martin's blog. Please read the blog first, as this discussion follows it.

Read Martin's "If you were NCP, how'd you explain its Olympic price doubling?" Blog.

Please click 'post reply' to discuss below.

Looksguywalker

NCP saw an opportunity to make some money as Martin did when he sold our website to moneysupermarket.com. Why not ask a similar question about Martin Lewis selling out?

danothy

Looksguywalker wrote: »

NCP saw an opportunity to make some money as Martin did when he sold our website to moneysupermarket.com. Why not ask a similar question about Martin Lewis selling out?

Who's website?

RBraithwaite

I will now try and avoid NCP car parks wherever possible. So it hasn't improved customer service for me, it's just lost a customer.

Looksguywalker

danothy wrote: »

Who's website?

Ours...the 7 million people who have made ML very rich.

danothy

Looksguywalker wrote: »

Ours...the 7 million people who have made ML very rich.

That doesn't entitle or award us ownership of his website ...

Nile

NCP have jumped on the Olympic Games bandwagon and [STRIKE]fibbed[/STRIKE] explained that they've had to pay their employees a bonus for working [STRIKE]normally[/STRIKE] under pressure during the Olympic Games............like lots of other workers who've threatened to strike during the Olympic Games.:p

Whatever the [STRIKE]excuse[/STRIKE] reason, it's another rip off Britain situation.:p

RBraithwaite

danothy wrote: »

That doesn't entitle or award us ownership of his website ...

Completly different from the NCP case. Martin has not ripped anyone off, in fact he has saved many thousands of pounds.

JimmyTheWig

I hate it when companies try to use "improve customer service" as an excuse for price hikes which self-evidentally have very little to do with service – such as self-service car parking!

If you take "customer service" to mean the service a customer gets, then I don't see that "making it a more manageable experience for those who do decide to park there" _isn't_ improving customer service.

RadoJo

Supply and demand? The same principle that creates 'peak' times in a variety of industries from travel and accommodation to fruit and veg. I know that NCP is unpopular, but how is what they're doing any different to hotels raising their prices or even bog-standard peak vs off-peak fares on trains?

molerat

JimmyTheWig wrote: »

If you take "customer service" to mean the service a customer gets, then I don't see that "making it a more manageable experience for those who do decide to park there" _isn't_ improving customer service.

Is that from the New Oxford Essential Corporate B*ll**ks dictionary;)