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'If you were NCP, how'd you explain its Olympic price doubling?' blog discussion

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This is the discussion to link on the back of Martin's blog. Please read the blog first, as this discussion follows it.




Please click 'post reply' to discuss below.
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Comments

  • Looksguywalker
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    NCP saw an opportunity to make some money as Martin did when he sold our website to moneysupermarket.com. Why not ask a similar question about Martin Lewis selling out?
  • danothy
    danothy Posts: 2,200 Forumite
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    NCP saw an opportunity to make some money as Martin did when he sold our website to moneysupermarket.com. Why not ask a similar question about Martin Lewis selling out?

    Who's website?
    If you think of it as 'us' verses 'them', then it's probably your side that are the villains.
  • RBraithwaite
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    I will now try and avoid NCP car parks wherever possible. So it hasn't improved customer service for me, it's just lost a customer.
  • Looksguywalker
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    danothy wrote: »
    Who's website?


    Ours...the 7 million people who have made ML very rich.
  • danothy
    danothy Posts: 2,200 Forumite
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    Ours...the 7 million people who have made ML very rich.

    That doesn't entitle or award us ownership of his website ...
    If you think of it as 'us' verses 'them', then it's probably your side that are the villains.
  • Nile
    Nile Posts: 14,931 Ambassador
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    NCP have jumped on the Olympic Games bandwagon and [STRIKE]fibbed[/STRIKE] explained that they've had to pay their employees a bonus for working [STRIKE]normally[/STRIKE] under pressure during the Olympic Games............like lots of other workers who've threatened to strike during the Olympic Games.:p

    Whatever the [STRIKE]excuse[/STRIKE] reason, it's another rip off Britain situation.:p
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  • RBraithwaite
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    danothy wrote: »
    That doesn't entitle or award us ownership of his website ...

    Completly different from the NCP case. Martin has not ripped anyone off, in fact he has saved many thousands of pounds.
  • JimmyTheWig
    JimmyTheWig Posts: 12,199 Forumite
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    I hate it when companies try to use "improve customer service" as an excuse for price hikes which self-evidentally have very little to do with service – such as self-service car parking!
    If you take "customer service" to mean the service a customer gets, then I don't see that "making it a more manageable experience for those who do decide to park there" _isn't_ improving customer service.
  • RadoJo
    RadoJo Posts: 1,828 Forumite
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    Supply and demand? The same principle that creates 'peak' times in a variety of industries from travel and accommodation to fruit and veg. I know that NCP is unpopular, but how is what they're doing any different to hotels raising their prices or even bog-standard peak vs off-peak fares on trains?
  • molerat
    molerat Posts: 32,277 Forumite
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    edited 24 July 2012 at 11:08AM
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    If you take "customer service" to mean the service a customer gets, then I don't see that "making it a more manageable experience for those who do decide to park there" _isn't_ improving customer service.
    Is that from the New Oxford Essential Corporate B*ll**ks dictionary;)
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