Dixons mastercare extended warranty AVOID LIKE THE PLAGUE!

Danny1966

Hello i brought a Beko washing machine on 05/10/2010 and decided to take out the Dixons mastercare extended 5 year warranty. Unsurprisingly the machine developed a fault on the 28th june. I called the hotline number and had to wait a week for an engineer to come out and "fix" the problem. He ran a cycle of tests and declared the machine good to use .After trying to do a wash after he had left it became apparent that the fault was still in tact, the engineer had in fact fixed nothing. Back on the phone and a week later a second engineer turns up, tells me he replaced the pump and didn't know why the first engineer hadn't already done this as it was an obvious problem. Off up the road he goes we try to do another wash and this time a different fault has developed, the machine starts it's cycle, fills up with water and then stops! .....back on the phone again to take another date for engineer number three who after another five days makes a complete no show!.....back on the phone again, this time to be told that due to a system "error" our appointment has been cancelled and that the next one available is five days away which currently leaves us (still) three and a half weeks with a washing machine that is still not guaranteed to be repaired .....at my wits end and the family can't wash their clothes completely hopeless experience from this company and endless fobbing off from their condescending /patronising customer service, never again, do yourself a favor and avoid it too it's cheaper and less grief to buy a new washer!

Danny1966

And i just read some of the fine print on the back of the guarantee entitled "What is our commitment to you"

"Our dedicated team of specialists provide nationwide coverage together with a high quality, efficient and speedy service."


Ha ha guys....very funny!!!

Danny1966

Surprise surprise another no show today not even a phone call to say they couldn't make it. The job has now been booked in for thursday 26th if they don't come by the 28th they are contractually agreed to give me a brand new unit .....that will then be 28 days without a washing machine this company is pathetic. BE WARNED!! :exclamati

bundly

An appalling story. You must be furious and quite rightly so!