Issue with M&S Premier Contents cover

angelic_30

I was recently mugged, and my iPhone was taken. I had bought it second hand and as i had Premier contents cover with M&S, i thought that my phone would be covered.

I called to claim, but was told that my phone was not covered in my policy as i didn't have 'personal possessions cover'.

I have looked every where, on their site and through the booklets to find this 'additional cover' and can't find it anywhere.

Am I wrong to think that my iPhone should be covered with Premier cover? Help!!

l0u1se

Unfortunately its additional cover

Optional Sections –
Significant features and benefits
Your Policy Schedule will show if you have chosen any of these sections.
Contents away from your home

http://money.marksandspencer.com/pdf/HIPremierPolicy.pdf

angelic_30

Ah i see, thank you.

I wish they would make that more clearer when buying the policy. Trying to pick the right home insurance is difficult at the best of times!!

RuthnJasper

angelic_30 wrote: »

Ah i see, thank you.

I wish they would make that more clearer when buying the policy. Trying to pick the right home insurance is difficult at the best of times!!

Angelic_30; I have nothing better to add in the way of advice - but I just wanted to say how deeply sorry I am to learn of what happened to you. I hope you weren't too badly injured or traumatised.

At "least" (sorry - I know how crass that sounds) you lost an iPhone and not anything physically worse.

Best wishes to you. Hope you have happier times ahead. x