Problem with new walking boots

BarryH

Last week I bought a new pair of walking boots from one of the Mountain Warehouse stores.

The first time I wore the boots I found them to be very slippery when walking, having little or no grip. It felt similar to walking on ice. I queried this with the company who have been most unhelpful. They say the boots are made for "rough terrain".

No where in the advertising of the boots does it mention they are not suitable for general wear such as walking on paths, roadways, gravel or other normal surfaces.

Could anyone please advise how I should procede with either getting the boots exchanged or getting a full refund from this company?

Hintza

BarryH wrote: »

Could anyone please advise how I should procede with either getting the boots exchanged or getting a full refund from this company?

If there is no fault then I doubt you will. New soles can be quite slippy and should be OK with a bit of wear.

Ms_Chocaholic

Could you may be post a link to the particular boots or let us know make/model so we can have a look

BarryH

Thanks for the replies.

Sorry but as I am a new user, the system will not alow me to add a link to the boots. The are on the Mountain Warehouse site and called Ascent 2.

Ms_Chocaholic

Is this them
http://www.mountainwarehouse.com/footwear/mens/walking-shoes/ascent-ii-waterproof-boot-p6300.aspx#Desc

geordieracer

Ms_Chocaholic wrote: »

Is this them
http://www.mountainwarehouse.com/footwear/mens/walking-shoes/ascent-ii-waterproof-boot-p6300.aspx#Desc

Not one bad review of them on there - 'wore them straight out the box for 3 hours straight' is a pretty healthy endorsement.

How long did you wear them for when you first purchased them?

ozyman

Suitable for moderate to hard terrain.

paddyrg

To use an analogy, different tyres suit different roads/conditions, and walking boots are foot-tyres! If they are for rough terrain, they will have nobblier bits (to hook around tree roots/whatever) which means less contact area with the ground, so slippery compared with flat soles.

However you may find after a little time with them, they get a bit grippier on flat roads as they wear a little?

Fosterdog

It's quite normal for some walking boots to be like that, I had a pair for two years that were very slippery when I walked on a normal road or pathway but were the best boots I've ever had for the mountain terrain that I bought them for.

The pair I have now are better on a "normal" surface but not as good on the mountain (still very grippy just not to the level of the last pair)

BarryH

Ms_Chocaholic wrote: »

Is this the them


Yes, that's the link, thanks for the help.

Can't understand why none of the Mountain Warehouse advertising doesn't mention the boots are not suitable for surface other than "rocky terrain".

With the mention of "rocky terrain" I imagined that was over and above walking on normal road surfaces or pathways.

browneyedbazzi

BarryH wrote: »

Ms_Chocaholic wrote: »

Can't understand why none of the Mountain Warehouse advertising doesn't mention the boots are not suitable for surface other than "rocky terrain".

With the mention of "rocky terrain" I imagined that was over and above walking on normal road surfaces or pathways.

Most advertisements talk about what a product is good for...it's pretty rare that they go into the negatives of a product or what it's limitations are (except where they are legally obliged to like with medicines or financial products). If your intended use for something isn't listed in the 'what it's good for' spiel, then there's a good chance the product isn't suitable.