How can I find Old Credit Card Details

jjack1

Hi,

I'm new to the forum, but hoping someone can help!

I had a credit card with RBS which was closed in 2008 (started 2002). I know had PPI on it. The problem is that I can't find the old statements (I thought I had them, but it seems I have lost them in a very recent house move, as I can't locate them anywhere).

This means I have lost the terms and conditions, as well as the old statements. I am registered with CreditExpert, so I hope I can detect anybody using the details from them if they were thrown away without being shredded.

Anyway, I am trying to locate the card details- including the card number. I contacted RBS, as I still have a current account with them, but they can't find any trace of a credit card in my name- despite being provided with a complete list of all previous addresses since 2002 (including postcodes). They say that they "might not carry details relating to cards closed in 2008".

I know the card was with RBS (both from memory and because it shows on my credit report). Looking at old bank statements on-line also show payments to an RBS credit card account (but not the full account details).

I have emailed CreditExpert/Experian, and they said they cannot provide me with the details of the account, just that it was with RBS (which I already know).

Is there anything else/anyone else I can contact to see if they might be able to provide the details?

Thanks for reading!

x

amersall

If this card was closed in 08 they should still have the details, send a Sar request, enclose £10 ask for all information they hold on you and give them 40 days to respond.
You can use the last 4 digits on your credit file to help them find you and any other info that may help.

jjack1

Thank you amersall.

I have sent them a letter with all the addresses, to which they replied they could not find a record of the card- I also supplied them with the start date, where I applied for the card, and date of account closure.

I will send them another letter with all the same details, plus the last 4 digits of the card from my credit report and hopefully that will get me somewhere.

Thanks again!

jjack1

Also, how do I find the last 4 digits? I just looked at my credit report on-line, and I can't see it on there. Also how do I word an sar?

Thanks!

amersall

There should be some digits at the side of the card company on the file.

This is the Sar
https://forums.moneysavingexpert.com/discussion/1475553
Just put your details in.