Black Horse Finance PPI claim for 2000-2005

Independant13

Geraldo1976 wrote: »

I sent a PPI claim letter to Black Horse recently for two car loans. I had the agreement numbers for each loan although I have no contract documentation.
I received a reply stating that they had reviewed my records and that I had not paid PPI on either loan, however they did not provide evidence to confirm this.

Should I send them a SAR letter ??

Hi,

you dont need to send a DSAR as this will cost you £10 in the process providing u have the 9 digit agreement nmbers you can ring the customer service team and they can send out original copies of the signed credit agreements

summerskies

I, too, am having problems with Black Horse. I took out a £5k loan with Black Horse Personal Finance in 2001, in person, at, what at the time, was a small office in central Southampton.

I am now trying to make a PPI claim against Black Horse. However, as is usual for this bank, they are saying that they cannot find any information on me. Two weeks ago I found an old letter dated 1.2.03 from the Black Horse Personal Finance Manager in Southampton clearly stating a reference number on the top of the letter. However, despite this information, Black Horse are saying that I need to provide direct debit details as the reference number means nothing to them! (Was I born yesterday?!) I contacted my bank today and they kindly went through my old statements on the phone. And, hey presto, they confirmed there were direct debits going out to Black Horse from 2001 to 2003 but no other details due to the time period. On receipt of the bank statements I will, yet again, write to Black Horse but, bearing in mind what other forum members have stated, I feel I am going to have an uphill struggle.

So....can anyone out there offer any advice? Incidentally, when I came to pay the loan back in 2003 I was furious to find PPI had been tagged on to my loan and that I owed them £11k! The manager of Black Horse was speechless when I raised this with him, eventually admitting that the PPI was added "in error".

Finally, is it worth applying to Experian / Equifax for my credit reports in the hope that more information may come to light?

Many thanks! :-)

huwjohn

Hi Malcom,

Okay let's stick to the facts.

You took out car finance in "2000 to2005" with Lloyds UDT - Firstly, are you sure the loan is now with Black Horse Finance? Scottish Widows, Black Horse, Lloyds TSB, Bank of Scotland and Capital Bank are all part of the Lloyds Banking Group but are seperate companies completely and operate in very different ways. So let's make sure you are complaining to the correct company! Secondly, you need to be aware that your loan is 8+ years old. How long ago did your loan end? If it was more than six years ago, YOU personally have to provide proof that you had a loan and that you were paying PPI because the loan companies have no obligation to keep your details (in fact in some cases it is illegal for them to do so) after a specified timescales without reasonable reason to hold them.

In the case where your details are no longer held, a Subject Access Request is useless and so they are correct when they tell you that they may not have your information. If you obtain the direct debit reference number, you may at your discretion write to the "archive department" but if you have a number they can locate your details from the archiving records over the phone but it is in your best interests to write to the archiving team as they will be able to log and process your details quicker.

Thanks,

Huw

-taff

Malcolm posted that 7 months ago.
Are you trying to up your post count for some reason?

[Deleted User]

-taff wrote: »

Are you trying to up your post count for some reason?

Well, it would allow him to send and receive private messages for a start. He'd also gain the ability to post links.
Best ignored (and reported).

Sandypan

I found a loan agreement with Black Horse finance dating back to 1999. I was shocked to see that there had been added charges to the account, a 'credit facility fee' of £75 and 'add charges' fee of £2178.79. I am presuming that this was ppi under a different name. I phoned them today and although i had the agreement reference number they had no record of the account. They suggested I send the paperwork to them so let's wait and see!!!!!
I was definately missold it because I didn't even know I had it and am paid by my employer if I am off ill on full pay for 6 months and half pay for a further 6 months.

magpiecottage

Sandypan wrote: »

I found a loan agreement with Black Horse finance dating back to 1999. I was shocked to see that there had been added charges to the account, a 'credit facility fee' of £75 and 'add charges' fee of £2178.79. I am presuming that this was ppi under a different name. I phoned them today and although i had the agreement reference number they had no record of the account. They suggested I send the paperwork to them so let's wait and see!!!!!
I was definately missold it because I didn't even know I had it and am paid by my employer if I am off ill on full pay for 6 months and half pay for a further 6 months.

So you have concluded you were definitely missold PPI because you presume that something on the account was PPI.

That is a bit of a quantum leap.

Unless it WAS PPI, then it cannot possibly be missold PPI and the fact that you presume it was PPI is no more valid than the presumption of a South African friend of mine a fortnight ago that his country's rugby team would beat Japan.

Sandypan

What would a credit facility fee and add charges fee be if it wasn't some form of Ppi?

Nearlyold

The credit facility fee is exactly what it says, an arrangement fee, this is pretty standard on many finance agreements particularly HP/Loans on cars. What was this loan used to buy? Can you post up all the figures using exactly the wording as on the agreement to show
Purchase price, deposit, interest, fees or charges, total payable etc.

Sandypan

Nearlyold wrote: »

The credit facility fee is exactly what it says, an arrangement fee, this is pretty standard on many finance agreements particularly HP/Loans on cars. What was this loan used to buy? Can you post up all the figures using exactly the wording as on the agreement to show
Purchase price, deposit, interest, fees or charges, total payable etc.

Amount of loan -£8380.25
Add charges - £2178.79
Credit facility fee - £75
Total charge for credit -£2253.79
Total amount payable - £10634.04
The loan was to buy a car and it was arranged at the garage by a sales man.
Thank you for any advice