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Aggressive selling of BT Broadband

w81 Forumite Posts: 30
Part of the Furniture 10 Posts Combo Breaker
I was a bit amazed at the lengths a salesman went to over the phone to up sell us BT Broadband from our landline only account.

My wife has told me that a salesman from BT has rung up on a couple of occasions advertising an 'amazing deal' that she simply 'cannot miss out on'. And on one occasion last week, whilst I was at work the guy asked if I was in (the account holder) and then when my wife said that I was not and that I dealt with things, he then asked if she was Mrs Moindrot (which by a a couple of weeks she is), and then encouraged her very strongly to take up the 'amazing' offer now to 'surprise me'! :mad:

I cannot believe that this suggestion was anything other than an aggressive sales tactic. Now I am very happy for my fh to make decisions for us, but we are pretty clued up with chosing carefully our broadband provider - was Bulldog but now Bethere (Be broadband) due to it's policy on traffic shaping/usage policy - so I would most definitely not be happy to find our broadband 'slammed' to BT. As far as I am aware I'm the BT account holder so this guy shouldn't really have been trying to persuade my wife to make that decision should he?

I did make a complaint to BT - but all I got back really was an email saying that they are sorry that I do no wish to receive sales call and they have opted me out. But I still find it pretty disgusting. We are only just newlyweds - do they want to be the cause of our first falling out? ;)

Cheers, Will


  • Buzby
    Buzby Forumite Posts: 8,275 Forumite
    Well, it won't be the last! ;)
  • StuC75
    StuC75 Forumite Posts: 2,065 Forumite
    move the phone out of the kitchen </seriously only in jest>....

    other than that its just sales patter and wouldnt take it as anything worrying.. As long the caller was polite with it wouldnt take any offence..
  • hareng
    hareng Forumite Posts: 581
    Part of the Furniture 500 Posts Combo Breaker
    Quiet a few like it, they know no boundaries just to get you on board.
    Once on board, your on your own until you can get out the contract.
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