Neutral Feedback what is impact

Kirby2

I have received Neutral feedback with "Item as described". I contacted the Buyer as couldn't understand why and they said "What was my problem?" They haven't left anything negative.They said item was as described but saw no reason to rave about it. What impact will this have on me?
I have sold several of the same item and always had positive feedback.

preable

Shouldnt have that big of an impact Just be glad you hvnt got any negatives

Taadaa

I agree. It won't impact on your percentage score. If you have enough sales it will go off the first page soon. I have received one neutral as well, and it hasn't affected sales.

Norman_Castle

When reading feedback, the neutral and negative symbols just point to possible unhappy buyers. As a single neutral comment says "item as described" I would read it as just odd feedback. Some people are weird.

patd1967

i cant figure why people rave about feedback so much? its not the end of the world or is it lol

sharpy2010

patd1967 wrote: »

i cant figure why people rave about feedback so much? its not the end of the world or is it lol

It makes a difference if you are trying to earn money from eBay.

Its hard enough to do without weirdo buyers making it even more difficult for no reason.

soolin

patd1967 wrote: »

i cant figure why people rave about feedback so much? its not the end of the world or is it lol

For sellers it can make the difference between having a highly visible product, or being so far down Best match that you can't sell anything. Also as a seller it can make the difference between keeping your account and being restricted.

It is not important though as a buyer.

Op a neutral is not very dangerous at all, stars however are, so leave it a few days and then check your expanded seller dashboard.

Gleeful

Neutrals can be dangerous if you get several in a short space of time and it constitutes a large percentage of your overall selling. I had a packaging disaster and had 3 neutrals and a neg in the space of a week. I went to below standard for a month! (nothing wrong with my stars, it was the percentage of neutral/neg feedback that did it)

j.e.j.

Could it be that the buyer was a newbie and doesn't 'get' the EBay feedback etiquette? Maybe they just thought neutral means "ok"?

Crowqueen

The important thing is not the neutral itself but the stars. For sellers feedback is very important, not just because it affects how buyers perceive you as a seller - without any other context - but also how long eBay allow you to sell.

Doing everything by the book and perhaps giving a little bit more than 100%, the only poor feedbacks you will normally get are strange people like this. eBay allow a certain number of these people to leave poor feedback before they start taking too much of an interest. One person cannot singlehandedly destroy an account. However, they are also very good nowadays about responding to complaints about bizarre or unfair feedback, so it may be worth contacting CS about this - ring the hotline and try and get Ireland rather than the Asian helpdesk - so it doesn't count towards any of your non-performance statistics.

Kirby2

Thanks for the advice. I think I'll just leave it. all my other feedback has been very positive. I do try and go 110%. That's why this was worrying