PPI 3 years after completed IVA help please

clearskys

Hi Forum

Well I received interest from RBS for my PPI claim on Saturday . The balance they advised has been sent to their claims/collection department. I rang this team on phone number spoke to them advised me ave no record of me on their system ,no open accounts for me told them about previous iva gave me the number of their iva settlement team who confimed my iva was settled completion certificate 3 years ago and thought money should have been sent to me. Spoke then to rbs ppi concerns team who cant tell me where the money has gone and have emailed the ppi payments team (cant talk to them ) who they say will relook at it and update system if i phone back in 5/6 days will hopefully be able to advise me more. I am really concerned now i entered into my iva in 2006 finished it f & f in 2009 had no contact from payplan since and ppi was not even known then. Have tried to contact payplan 3 weeks ago to get advice could not get through to my case worker as my id no longer works. Finally spoke to iva overspill team who said all my accounts were closed would email my caseworker team to contact me noone has. I do remember in my iva payplan used RBS banking and I have seen online payplan are allowing clients to keep interest payments if claim ppi in iva starting to think does this mean maybe the money has been diverted to them even though i have not even got any accounts open and payplan do not even wish to talk to me as business with me is complete ?. I am really stressed waiting to try and find out whats going on IVA was so long ago It did not even cross my mind this would now be a factor ? I cant even get access to Payplan as no longer a client ? Any advice please ???? Peter could you pm me the info dicussed on other link for FOS as I am thinking I am going to end up down that road unless anyone can advise me different , rbs ppi concerns team and iva settlement team telling me cheque should come to me my accounts are all closed but seems ppi payments team work differently and make the decisons or could it be mistake ?. Please also can anyone advise Is RBS insolvency team different to IVA settlement team do they work for payplan ?someone help i think i will go insane worrying about all this for another week before I receive any info Help please ? Has anyone been though anything similar with RBS or payplan ? Sorry to go on as you can see all making my head spin any clarity or further info on any of points be greatfully received.:rotfl: