Natwest - Really Unhelpful Banking

ladyandthetramp

Not sure if anyone can help, but figured it was worth a try.

Trying to get my mums finances in order for her, basically she has 2 x 2k overdrafts with Natwest, she recently lost her job so is struggling to pay the interest charges on these each month, therefore going into unauthorised overdraft and they are charging her anything inbetween £26-£76 a month, and it is going round in a big circle.

I suggested she goes in and asks them to freeze the account and interest to give her a chance to repay it rather than all money going into it being taken up my charges, they flat out refused, where does she go from here? As she is not working and her partner only earns MW they are struggling to make ends meet?

stclair

I'm not sure who she has spoke to however you should speaking to lending and try and cone to some arrangement with them. Give them a call on 023 8022 6443 press option 2 then 4 they are open till 8pm this evening. Then remind them of number 6 in the customer charter "We will be proactive in doing what we can to help customers who may be facing financial difficulty.