MBNA Letter

toomanynotebooks

Hi All

I've had a letter through from MBNA identifying that I may have been missold PPI etc and a form to fill in. It all looks pretty official but it does ask for "first 2 letters from my password / mothers maiden name" on the form and the SAE is from another company.

I'm pretty sure it's not a scam but I have emailed them to check first, has anyone else had anything like this through the post?

TMN.x

[Deleted User]

toomanynotebooks wrote: »

I've had a letter through from MBNA identifying that I may have been missold PPI etc and a form to fill in. It all looks pretty official but it does ask for "first 2 letters from my password / mothers maiden name" on the form and the SAE is from another company.

Banks are sending letters to customers affected where generalised failings have been identified.
However, you're right to query anything that asks you to write (even partly) the answers to security questions.
Do let us know the Bank's response...

SimonD316

I would give them a call directly. The direct number for the 'Customer advocate office' that handles PPI claims is 0800 917 6592.

It's not a foreign call center so they should understand what's been sent.

Let us know the response.

toomanynotebooks

Hi, I emailed them but via the secure message centre after logging into my account and it is genuine, thanks for the help guys...

TMN