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Need help with invoice Please.

I don't normally sell on ebay, but buy rather a lot. Just sold 2 items and the people are trying hard to pay me, however................... when it told me to invoice them I thought I had to add the postage, so did.
Now their invoices are showing double postage amounts, which obviously they don't want to....... and I don't expect them to, pay for.
When I tried to amend it by sending a 2nd and 3rd invoice it keeps reverting back to the double post amount, even though I delete the extra.
Now I can't do a 'correct' invoice and they can't pay.
Please someone help me resolve this I fee really daft at the moment.
Thanks in advance
LL
We are all in the gutter but some of us are looking at the stars........................


Comments

  • No_Eye_Deer
    No_Eye_Deer Posts: 573 Forumite
    edited 16 July 2012 at 10:18PM
    Don't press recalculate after you have deleted the extra (that just resets the invoice), just preview the invoice before you send, to check it is OK.

    If that doesn't fix the problem. Try putting a minus sign before the postage amount you added, or take off the amount in 'seller discounts' using the minus sign, again don't press recalculate
  • LilacLillie
    LilacLillie Posts: 2,930 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Don't press recalculate after you have deleted the extra (that just resets the invoice), just preview the invoice before you send, to check it is OK.

    If that doesn't fix the problem. Try putting a minus sign before the postage amount you added, or take off the amount in 'seller discounts' using the minus sign, again don't press recalculate

    Thank you so much, I was still trying to play about to correct it this morning! Now done :T
    How did I confuse the issue so much I wonder????
    LL
    We are all in the gutter but some of us are looking at the stars........................


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