Section 75 refund query

numbercruncher

Hoping someone can help:

I am requesting a refund from Barclaycard under Section 75 and have read the very helpful guide on this site with template letter. I had already phoned Barclaycard and they sent me a form to fill in for any queried payments. Would I be better just to send the letter as the form does not refer specifically to a Section 75 refund, rather it just asks for details of your disputed payment.
I hope I have explained that OK but please forgive me if its not clear.

[Deleted User]

what are you disputing the payment for and how much was it?

numbercruncher

It's for £170 and was for the supply of interior doors. They turned out to be very low quality and had defects in them.

Gromitt

numbercruncher wrote: »

It's for £170 and was for the supply of interior doors. They turned out to be very low quality and had defects in them.

So are you claiming under the act of misrepresentation ?

Have you contacted the supplier ? It's typically a lot easier to contact them first. If they are non-co operative, it gives you more ammunition for the claim.

numbercruncher

Yes I have contacted the supplier but he is being very evasive and keeps promising to ring me back and then never bothers. I think its fairly obvious he doesn't intend to give me a refund. Do you think I should continue chasing him or just put in a claim with the credit card company?

Gromitt

You could start the ball rolling by requesting a chargeback, stating the quality of the goods as the reason. The supplier may well contest the chargeback however, and then you'll most likely need a second opinion on letter headed paper, or they may suddenly get responsive and want to sort out your problem.

meer53

Gromitt wrote: »

You could start the ball rolling by requesting a chargeback, stating the quality of the goods as the reason. The supplier may well contest the chargeback however, and then you'll most likely need a second opinion on letter headed paper, or they may suddenly get responsive and want to sort out your problem.

There isn't a chargeback right for quality of goods. There's one for faulty or defective but not quality as it's too subjective. Section 75 would be the only option for the OP.