Buyer apparently hit bid by mistake?

Lewbz

Hello, could you help some one bidded on one of my item 10 mins before the end and then messaged me 2 mins before it ended saying "I hit tis by mistake sorry" it was bid only so i find it slightly hard someone can enter an amount then click bid then click confirm by mistake by anyhow what would you guys recommend doing? also he was the only bidder. Thanks

Owain_Moneysaver

Cancel the bid and move on.

If the buyer doesn't want it, he'll only pretend it never arrived and do a chargeback against you. Then you'll lose the item and the money, and probably get bad feedback too.

Lewbz

Thanks for the reply how do i cancel the bid or auction so ebay won't automatialy open a case as its ended now

aeb_2

I've had this happen. A bidder watching several similar items and bids on the wrong one when two or three are ending at the same time. I took his word for it and cancelled transaction.

Go to 'resolve a problem' then 'I want to cancel a transaction' then pick 'buyer bid by mistake' or something like that (the top of the list on the drop down menu). The buyer then cancels in responce to the email E*ay sends and you get your fees back.

Lewbz

thanks for the help

soolin

Lewbz wrote: »

Thanks for the reply how do i cancel the bid or auction so ebay won't automatialy open a case as its ended now

You can't cancel a bid once auction has finished.

The option suggested above to do a mutual relies on bidder confirming that is what they want to do- you choose the option 'I want to cancel transaction' and buyer is sent a simple yes /no option by ebay. If they confirm yes, then transaction is cancelled, you get your FVFs back and you both are still able to leave feedback. If buyer says no, then you lose your FVFs and they can stilll eave feedback. If buyer does nothing it automatically closes in your favour after 7 days.

Alternatively you can wait 4 days and start a full NPB, close it 4 days later if buyer hasn't paid and then buyer can't leave you feedback.

You only get one choice of what to do from the two options above.