Not happy with estate agents

JonnoScholey

Hi, i am selling my property through two agents and after several months reluctantly reduced the sale price. I then received an offer through one of the Estate agents. Once i agreed the Estate agents informed me to give my tenants notice to which i did. 3 months past and the tenants moved and the sale still hadn't gone through, i was then left without tenants for another 3 months (loosing me £1600) untill i agreed for the tenants to move in untill the sale goes through. 7 months have now past and the sale still has not gone through. Whenever i ring the agent they constantly lie telling me that they reviewed the case yesterday and that there were delays in differant areas and never seem to go out their way to help me out in finding information. my dad has recently made contact with the tennants (as i live away) and it turns out the estate agent have been lying to them awsell, no-one knows whats going on. Am i entitled to sack the estate agent and continue the sale via our own solicitors or can i re-negotiate the Estate agents fee? they really dont deserve anything, they dont help in any way but are happy for the sale to go through and take my £2400 fee. Please advise. (Sorry its long winded). x

littlesparkles

I think it should be the solicitor you are asking questions of rather than the estate agent. Since the offer on my property it has all been through solicitors rather than the estate agent.

theartfullodger

Don't know of anyone happy with any Estate Agent.

Tenant only has 2 "n"s not 3

Cheers!

giraffe69

Don't know of anyone happy with any Estate Agent.

When we asked agents round to value our property one conformed exactly to type (wrong time, viewed little of the house, casual, uninterested) but one was courteous and interested and since we agreed to go with his firm has been reliable, helpful and got viewings and offers. He is also the cheapest.
So a little reluctantly my low opinion has moved upwards at least of one agency.

leeelw

as a ex agent, your chap is right, what have the solicitors been doing ?

you are entitled to with-hold your fees, when the sale goes through but we are not at that stage yet.

lets say this sale goes through, which to god i hope it does, speak to your solicitor and advise you are paying the agent seperately. you can then make a token gesture payment or renegotiate the fee with the agent, to refuse to pay them completely leaves you exposed, but to pay them what you think they are worth then this way you have paid them something

you need to find out immediately what the delays are and who is holding this up?

7 months is a long time, when did the survey take place

is their a mortgage offer on this and when is the m/offer going to expire ?

have the solicitor answered all the enquiries ?

i would give the other agent the heads up that your sale still not happened in case they have someone on the books.

i would visit the agent in person and ask to see the file on your property and what "sales chasing" notes have been made, ask them to show you.