VISA: "Online shopping is as safe as the high street"

meer53

You ordered replica Christian Louboutin shoes, you received replica Christian Louboutin shoes, whats the problem ?

If you had ordered shoes that were advertised as "genuine" and were able to prove to Visa that you ordered "genuine" but received fakes (you would need confirmation of this from the manufacturer) then they would have disputed this for you under Visa Chargeback rules. The chargeback right is called "not as described")

So, yes, the protection is there, for genuine disputes.

greenstreetprince

meer53 wrote: »

You ordered replica Christian Louboutin shoes, you received replica Christian Louboutin shoes, whats the problem ?

If you had ordered shoes that were advertised as "genuine" and were able to prove to Visa that you ordered "genuine" but received fakes (you would need confirmation of this from the manufacturer) then they would have disputed this for you under Visa Chargeback rules. The chargeback right is called "not as described")

So, yes, the protection is there, for genuine disputes.

I dont think OP realised they were ordering replica's until it was pointed here that the website does state (although not anywhere clearly near to the items) they are selling replicas and not the real thing

lisyloo

I dont think OP realised they were ordering replica's

I don't think we should attack someone for makin a mistake, but basically the OP has to accept responsibility for this.
Sure there are difference between buying from a website and in a physically shop, but that's surely the decision of the purchaser.
There are risks with being on the high st - like pick pocketing which wouldn't happen in front of your computer but vice versa you can see goods in a shop.
I don't think VISA can be to balme if someone chooses to purchase on-line or doesn't read the website properly.

AnnatarsGift

20/20 hindsight is a wonderful thing. In this case I was led to the sight by a post my wife made on facebook a week before our anniversary saying how fantastic those shoes looked with a link to a particular pair. Normally I'm very organised and have a few gifts sorted for such occasions but work was hell at that time and free time was a luxury.

So as time ran out I decided to give up on trying to find any other options and just find that link and get the shoes ordered in time for the anniversary. That was my downfall. As soon as I got an email with the order details I began to question if I had made an error due to the simplicity of the order confirmation email.

At that point I went back to the sight and did all the normal checks that I do when purchasing online. I then realised my error and checked to see if it was too late to cancel the payment, which of course it was.

So as I said 20/20 hindsight is a nice luxury.

Those of you happy to judge my idiocy I would like to ask how many of you read the terms & conditions for this website in full before signing up? How many of you read the full terms & conditions for the browser you are using, the operating system on your PC, the small print in your mobile phone contract? How many of you check the terms and conditions of Amazon before every purchase you make? If any of you can honestly say you read every word of each of them then I congratulate you whole heartedly on your diligence and suggest you try finding a new less time consuming and more exciting hobby.

May I also remind you that I purchased discounted shoes not replica shoes. That little nugget while in plain sight if viewing the sight with suspicious eyes and the time to spare was not in any way part of the details of the product I chose to purchase. The website is not named ReplicaChristianLouboutin but DiscountChristianLouboutin and even if it was called GenuineChristianLouboutin that would not make them genuine. I'm just checking on Amazon and nowhere there does it mention on 99% of the items that they are genuine. If only it was that simple.

auntymabel

AnnatarsGift wrote: »

At this point my discussion with the bank continued at length until eventually I was told that the VISA protection didn't cover me for purchases made outside of the UK. or trading standards.

I would assume if you were shopping in "the high street" you would be in the UK. Anyway, we all make mistakes and kick ourselves later and try not to make the same one again.

callum9999

AnnatarsGift wrote: »

20/20 hindsight is a wonderful thing. In this case I was led to the sight by a post my wife made on facebook a week before our anniversary saying how fantastic those shoes looked with a link to a particular pair. Normally I'm very organised and have a few gifts sorted for such occasions but work was hell at that time and free time was a luxury.

So as time ran out I decided to give up on trying to find any other options and just find that link and get the shoes ordered in time for the anniversary. That was my downfall. As soon as I got an email with the order details I began to question if I had made an error due to the simplicity of the order confirmation email.

At that point I went back to the sight and did all the normal checks that I do when purchasing online. I then realised my error and checked to see if it was too late to cancel the payment, which of course it was.

So as I said 20/20 hindsight is a nice luxury.

Those of you happy to judge my idiocy I would like to ask how many of you read the terms & conditions for this website in full before signing up? How many of you read the full terms & conditions for the browser you are using, the operating system on your PC, the small print in your mobile phone contract? How many of you check the terms and conditions of Amazon before every purchase you make? If any of you can honestly say you read every word of each of them then I congratulate you whole heartedly on your diligence and suggest you try finding a new less time consuming and more exciting hobby.

May I also remind you that I purchased discounted shoes not replica shoes. That little nugget while in plain sight if viewing the sight with suspicious eyes and the time to spare was not in any way part of the details of the product I chose to purchase. The website is not named ReplicaChristianLouboutin but DiscountChristianLouboutin and even if it was called GenuineChristianLouboutin that would not make them genuine. I'm just checking on Amazon and nowhere there does it mention on 99% of the items that they are genuine. If only it was that simple.

It has nothing to do with "hindsight". You ordered replicas, you got replicas - your bank was therefore 100% correct in rejecting your chargeback.

And no, I didn't read the terms and conditions of this website - but I'm not handing over a large sum of cash to them. Nor are they offering suspiciously cheap shoes. Nor is the site in broken English. Nor is the site using free webmail as it's official communication method. We all do make mistakes and you have surely learnt your lesson now so don't need it rubbed in by others on here, but come on - it's so obvious! If I were you I'd just forget it and move on instead of trying to justify it!

greenstreetprince

AnnatarsGift wrote: »

20/20 hindsight is a wonderful thing.

True, so plz dont shop from this fraudsters sister site @ http://www.christianlouboutin-on-sales.com or you may be blaming hindsight again in the near future.

AnnatarsGift wrote: »

In this case I was led to the sight by a post my wife made on facebook a week before our anniversary saying how fantastic those shoes looked with a link to a particular pair.

So its your wife who should be refunding you, not the card company!

AnnatarsGift wrote: »

Those of you happy to judge my idiocy I would like to ask how many of you read the terms & conditions for this website in full before signing up? How many of you read the full terms & conditions for the browser you are using, the operating system on your PC, the small print in your mobile phone contract? How many of you check the terms and conditions of Amazon before every purchase you make?

Why would we read the T&C's in full for this website, they are the standard T&C's for any other VBB forum give or take a few additions or omissions here and there. We dont make purchases here its just a discussion forum!

the browser I'm using? well its the same browser millions of others use around the globe, would my T&C's be different from somebody else with the same browser?

My operating system? When I buy a PC/Laptop i choose what OS i like to have on it, this is based on feedback I have received from other users of this OS, So i know what I'm getting.

My phone contract? There's no way you can receive 'fake minutes' or 'counterfeit SMS' besides again, my network has been trading for several years and is a recognised global communications company, my T&C's wouldnt contain anything different from anybody else's T&C's.

I could go on here....

but the fact is you purchased goods from a website you hadn't ever heard of until you saw a link posted by your OH, that situation doesnt compare to my browser or phone contract.

you need to admit the fact that you were extremely foolish to do what you did and stop comparing it to other completely different secnario's.

yangptangkipperbang

AnnatarsGift wrote: »

S I recently purchased some goods online that were fakes as I forgot to check the validity of the website. Now my money is lost and the only course of action is to raise the matter with trading standards who I'm pretty sure are already aware of the issue and certainly won't get me back my money despite the giant forms they want me to fill out.

As has already been pointed out the site does say these items are "replicas"............
................but - did it not occur to you that at discounts of up to "83%" that these items were just possibly not genuine ? or...........if they were genuine, why wasn't the retailer selling them at a higher price ?

BFem

Such a shame AnnatarsGift. We all think 'it'll never happen to us', and easily say 'well i'd never do that' but sometimes it just happens, no matter how internet savvy we are. My OH has just been caught out in the same way and of course, now he's telling me all the details about how he came across the website and saying it all outloud he could kick himself! But sometimes, after trawling through site after site after site and contacting numerous companies etc it's easy to not be thinking straight and doing the checks you'd normally do.

If your wife is anything like me, she would have been touched by the effort and the thought

So i'm now joining you on your road to trying to get money back, think it's best my husband leaves me to do it , starting with contacting the company itself and i'll give it a good go!