Nationwide crazy charges

innovate

swb99 wrote: »

I would have no problem paying - but a fair charge.

What do you consider a "fair" charge?

It's not just the paper and ink you need to consider, but the whole infrastructure needed for you to pick up a piece of paper in any branch of your choice:

• the printer itself
• the network the printer is attached to
• the people who manage and maintain the network and the printer and its supplies
• the people who sit there, between 9am and 5pm, in case you pop in to ask for a statement to be printed
• the buildings that house the above people and infrastructure
• the council that charges business rates for the branch you popped into
• the corporation tax the bank has to pay
• even the cleaning staff and the security staff looking after the branch you use

As already mentioned, you have the alternative to print your last 6 years statements online yourself, without charge (other than buying a printer, paper, ink cartridges, a PC and an internet connection, and a house for all of that yourself, lol!!). Why do you need a printout, anyway, if you can look at the last 6 years of statements online? Think about the trees you can save :-)

Plus, it's not like you hadn't got your "free" paper statement already - - - you can't blame the bank for having lost it, and you can't expect to get a second lot of paper statement for free.

opinions4u

swb99 wrote: »

Yes they had supplied statements that had been lost in a house move so i needed the duplicates.
I would have no problem paying - but a fair charge.
What does it actually cost them to access and print out - pence per output surely.

So they'd spent money providing you the information for 'free' previously.

You misplaced it and expected it to be free again.

But, as the post above explains, there are costs to providing this information that go way beyond a piece of paper.

One that was omitted is the delay in receiving service for a customer stood in a queue behind the person requesting duplicate information.

In the end it's a published charge that you agree to by holding an account with them. If you don't like it go elsewhere. If you can find a competitor who doesn't have a similar charge.

JuicyJesus

So you get charged for something and you throw your toys out of the pram? After not being charged for every other banking service you receive?

Hilarious.

Gromitt

dr_adidas01 wrote: »

Most banks charge £10 for a copy statement its in there terms and conditions. As you requested 3 copies they rightly charged you £10 for each copy which is correct.

No, that would be incorrect.

Nationwide charge £5 for a duplicate statement, or £10 for 2 or more statements. Although I agree that some banks will charge £10 for each duplicate statement.

If your account is paperless, then you can request the first copy of a statement free of charge. Further copies (duplicates) are then charged as above.

It clearly says all of this both in your terms and conditions and on the website, so throwing toys out of the pram is a little daft.

prettyjm

can i just say i work in a financial institute and i think do think it is fair that you are charged for things like this! if you read your terms and conditions on the account that you would of got when you opened your account or you can get now when go into a branch, they clearly state the charges that you would get for certain things on your account such as getting statements printed.
You say you lost your statements then maybe you should keep them in a better place, its not the branches rules and its certainly not the cashier who makes the rules its the society rules, so when they say there is a charge dont have a go at them as i have seen these situations often imagine how that cashier than feels, shes just doing her job and you wonder why they wont smile at you!!!!

you can print them off online or they can give you a print out, you could even ask if they have a computer that you can log onto to print them out yourself

prettyjm

nationwide is also one of the only current accounts that DONT charge u!

Andystriker

prettyjm wrote: »

nationwide is also one of the only current accounts that DONT charge u!

I have a current account at

Nat West,
Co-op,
Lloyds TSB,
First Direct,
HSBC,
Halifax,
Nationwide.

And I have never been charged a penny on any of them

Consumerist

Andystriker wrote: »

I have a current account at . . . And I have never been charged a penny on any of them

But have you recently asked for duplicate printed statements?

bankhater_1965

Consumerist wrote: »

Unfortunately, that is not the case. In a recent test case the Lords have judged that such charges are part of the package you accept when you open your account.

may i say the test case only applied to personal bank accounts which cannot be ruled as unfair charges ,, credit cards etc can be challanged for such fairness under the OFT & UTCCR , regards to your £10 for statements this is the maximum they can charge each time either for 1 statement or 50 statements , i would suggest its afair charge

Consumerist

bankhater_1965 wrote: »

. . regards to your £10 for statements this is the maximum they can charge each time either for 1 statement or 50 statements . . .

I wasn't aware of that - perhaps you could provide a reliable source for verification. It is true of data supplied under a SAR but I question it's validity on requests for duplicate statements.