Shop vanished

jo1sexykitten

I bought my friend a voucher for about £40 in March this year. It was at beautician & foot spa. On the high st, been there a while with good reviews. Voucher valid for a year.
Friend has just called to say shop is no longer there. Phone number is getting no reply. They have no website, the address is for shop that's closed. Have found a Facebook page, but looks like it has not been used in few months. I sent a message just incase.
What do I do now? Have I lost my money & my friend missed out on her present?

Hintza

jo1sexykitten wrote: »

I bought my friend a voucher for about £40 in March this year. It was at beautician & foot spa. On the high st, been there a while with good reviews. Voucher valid for a year.
Friend has just called to say shop is no longer there. Phone number is getting no reply. They have no website, the address is for shop that's closed. Have found a Facebook page, but looks like it has not been used in few months. I sent a message just incase.
What do I do now? Have I lost my money & my friend missed out on her present?

Yes, most probably. I think you might even be over the 120 days for CC chargeback (assuming you used this).

But might be worth having a dig around they might just have closed that shop and have others or have not gone in to liquidation. (but I would suspect they are gone.

jo1sexykitten

Gutted didn't use my credit card, used debit card. I am within 120 days (just)

terra_ferma

gift vouchers should be banned, they are just a rip off. Won't repeat myself, as I'm probably getting boring.;)

whitelabel

was this in solihull / bimingham ?


there was an article in the paper about a spa that went bunk over night leaving loads of people out of pocket from vouchers

jo1sexykitten

No not in Birmingham.
I'm so cross. I can't believe there is no way of me getting my money back. Gutted

wealdroam

jo1sexykitten wrote: »

Gutted didn't use my credit card, used debit card. I am within 120 days (just)

Chargeback works with both debit and credit cards.

Read this MSE article... Debit Card Chargeback.

Act quickly.

Takeaway_Addict

terra_ferma wrote: »

gift vouchers should be banned, they are just a rip off. Won't repeat myself, as I'm probably getting boring.;)

Disagree, they should maybe have more protection but they have their place in society

arcon5

It's likely they have closed because they have no more cash left, particularly no more cash left in their merchant account. So even if a chargeback was valid, there is a possibility it will fail because they are unable to recover the money from the merchants account