On-Line Only Offers

Rufus42

Does the practice of offering additional offers / savings for on-line users dicriminate againist people without internest access or the disabled who have difficulty in using the internet.

The 2010 Discrimination Act and the EU directive refer primarily to access as in physcal access to buildings and services but does it also cover on-line services and products ?

Wywth

Rufus42 wrote: »

Does the practice of offering additional offers / savings for on-line users dicriminate againist people without internest access or the disabled who have difficulty in using the internet.

The 2010 Discrimination Act and the EU directive refer primarily to access as in physcal access to buildings and services but does it also cover on-line services and products ?

Most public libraries offer internet access nowadays.

spadoosh

So online only offers shouldnt be allowed because a homeless gentleman can't afford the internet?!

How far would you stretch that though, what about online only shops, like amazon, ebay etc. They surely discriminate because no disabled people use them and they dont have wheelchair access!

What about over the phone only deals?

What about finance only deals?

antrobus

Rufus42 wrote: »

...The 2010 Discrimination Act and the EU directive refer primarily to access as in physcal access to buildings and services but does it also cover on-line services and products ?

Yes.

Rufus42 wrote: »

....
Does the practice of offering additional offers / savings for on-line users dicriminate againist people without internest access ....

Obviously yes, but there is no law against it. And besides, as has already been pointed out, most public libraries provide free internet access anyway.

Rufus42 wrote: »

....
or the disabled who have difficulty in using the internet.

If you have a specific compliant against a particular website that is failing to meet accessibility standards then you can take action against that website.

Rufus42

People seem to be missing the point.
If the user has no access to the internet as a result of a disabaility then they cannot access the reduced price or offer. Surely the supplier should accomodate such groups over the phone or other means of communication otherwise it effectively bvecomes an incresed cost or tax on disability.

ILW

Rufus42 wrote: »

People seem to be missing the point.
If the user has no access to the internet as a result of a disabaility then they cannot access the reduced price or offer. Surely the supplier should accomodate such groups over the phone or other means of communication otherwise it effectively bvecomes an incresed cost or tax on disability.

Are you an EU civil servant trying to drum up a bit of extra work?

antrobus

Rufus42 wrote: »

...If the user has no access to the internet as a result of a disabaility then they cannot access the reduced price or offer....

But how can someone have no access to the internet as a result of their disability? And if their disability was such that they could not access the internet, surely they would similarly be unable to access the telephone, or any other form of communication?

Rufus42

Defiantly not, I hate extra rules and regulations but when large corporate customer service desks try and force you to do something they should be doing I get very very annoyed and stand my ground with whatever ammunition I can find.

If you have taken the time to ring a service desk, kept on hold, advised that the call may be recorded, and finally get to talk to someone who has already verified my details to be told I have to go on line and re-enter all the details again is a waste of time.

“Customer Service” its in the name but does not appear to be in there job description.

Rufus42

Rufus42 wrote: »

Defiantly not, I hate extra rules and regulations but when large corporate customer service desks try and force you to do something they should be doing I get very very annoyed and stand my ground with whatever ammunition I can find.

If you have taken the time to ring a service desk, kept on hold, advised that the call may be recorded, and finally get to talk to someone who has already verified my details to be told I have to go on line and re-enter all the details again is a waste of time.

“Customer Service” its in the name but does not appear to be in there job description.

Defiantly not, I hate extra rules and regulations but when large corporate customer service desks try and force you to do something they should be doing I get very very annoyed and stand my ground with whatever ammunition I can find.

If you have taken the time to ring a service desk, kept on hold, advised that the call may be recorded, and finally get to talk to someone who has already verified my details to be told I have to go on line and re-enter all the details again is a waste of time.

“Customer Service” its in the name but does not appear to be in there job description.

Forwandert

The situation you describe sounds nothing like either situation you mention in you opening post. In order to 're enter' information at some point the ability to enter it in the first place had to occur.

evilhomer321

the reason a lot of companys can offer online discounts is becasue the costs are lower to sell items over the internet , especially when based in places like jersey as opposed to selling in store that have bigger overheads IE: rent, staff wages , elictricty bils , council tax ect ect ,

this is also the very same reason companys are going bust , frims like Game , dixons ect ect fail to see that people that go instore and buy a game for £44 will be peeed off to see the same game for sale on the companys website at £25 (was the case at GAME at xmas) , and then wonder why nobody is spending money in store and wonder why profits are down