hit and run, so to speak....admiral probs

Bl_betty84

Yes I did weigh the pros and cons of all that, Quentin; unfortunately I just feel I ended up in a lose-lose situation. The money that came up from the write-off will only pay a less than substantial part of the cost of my next car!

Quentin

It's probably too late now, but the write off value should have enabled you to replace the car you had (apart from your excess, which wasn't covered by your insurance)

Or did you upgrade?

Bl_betty84

No I went for an upgrade, so can't really complain about the valuation (found it slightly lower than the market value when checked on some website, got a decent price, even though I have been told that the valuation is actually an average of high, mid and low end cars similar to mine. My car was certainly in the high end (with full service history, low mileage, etc.). But the insurance did not seem to take these information into consideration for the valuation...

Quentin

Bl_betty84 wrote: »

.. I have been told that the valuation is actually an average of high, mid and low end cars similar to mine....

Did admiral tell you this?

If so, you may not be too late to contest the figure, as they mislead you.

You should have got the market value for your car immediately prior to the incident.

Bl_betty84

Yes it s what the insurance told me. After a long discussion, I did say that I agreed on the valuation, as I could see it could take many phone calls for maybe getting nowhere (it already took 3 phone calls..). So I am not sure if I could do anything now, perhaps I shall try to call their complaint/customer service...?

Quentin

Have a read through this (FOS article on write off valuation):

http://www.financial-ombudsman.org.uk/publications/technical_notes/motor-valuation.html

If after reading it you feel you were mislead by the admiral negotiator, then put in a formal complaint in line with their complaints procedure. Then if you aren't happy with their reply you can escalate to the FOS for their adjudication at no cost to you.