eBay dispute help!

Gleeful

Bought a 'new without tags' clothing item on a BIN from a private seller which was listed as having a small hole which was sewn up arrived with 2 holes and a ladder in it down one arm. Completely unwearable.

Messaged the seller who refused a return saying 'sorry I don't accept returns'

Opened a case saying INR, then the seller came back with:

"We've informed the seller that the item wasn't as described. The seller has offered you a partial refund of £25.00.You can go to the Resolution Centre to accept this offer. The seller will have 3 days to issue the refund. If you accept the offer, the case will be closed and you won't be eligible for an additional refund."

I thought, great, now eBay are involved, she's seen sense and doesn't even want it back, so I can just write off my initial postage and bin it. £25 was the item price, paid something like £4 postage.

Refund cleared my account and heard nothing more from the seller until today when she has asked to cancel the transaction and has expressed her disappointment that she hasn't received the item back. I messaged her to explain that the way she had offered a resolution meant I wasn't required to send it back and that I had binned it. She says she doubts I have binned it and I have just kept it. She is going to speak to eBay.

Am I right in thinking that she can't do anything? I don't have the cardigan anymore to send her back. Have I misread the situation here? Am I in the wrong? I thought I knew eBay pretty well.

techspec

No - you are right.

A partial refund is a way of avoiding the hassle of returns etc. Seems the seller messed up - but thats not your problem.

Jen_Jen1985

Sounds like the seller made a mistake, she prob thought she would get it back and be able to refund minus the postage.
I very much doubt eBay will do anything if she does contact them as she never made it clear she wanted the item back. I wouldn't worry about it.

Crowqueen

You are in the right - she made the offer and the refund was processed on the understanding she would not get it back.

Were she to have got the item back she would have had to refund the whole payment, so in trying to buck the system, she's got herself into this mess.

Decline any cancellation and move on.

Gleeful

Thanks guys.

I'm so fed up with eBay at the moment. Received a white dress this morning, absolutely covered in fake tan.

Crowqueen

I only ever buy clothing when I can see what I'm getting, and try it on. Fit and presentability are so important that the only times I have bought that sort of stuff on eBay is from forum posters whom I trust or when the item has been dirt cheap and it won't matter if it's a problem.

For anything else there are plenty of cheap places (Bon Marche, Peacocks, charity shops, the dreaded Primark, individual boutique stores) in Reading and Basingstoke to try before you buy.

Gleeful

I love my designer bargains on eBay - just occasionally I end up unhappy. I buy a LOT as I buy to sell on as well as for myself - anything from 5-15 items per week. I'd say 92% of the time I end up happy. The other 10% of the time, eBay's dispute system helps me if the seller is not helpful.

Takeaway_Addict

gleeful wrote: »

i love my designer bargains on ebay - just occasionally i end up unhappy. I buy a lot as i buy to sell on as well as for myself - anything from 5-15 items per week. I'd say 92% of the time i end up happy. The other 10% of the time, ebay's dispute system helps me if the seller is not helpful.

92+10=102

ThinkingOfLinking

Make sure you refuse/decline the cancellation request - if you just ignore it, it'll close in her favour. I'd actually neg her for this too, with a 1* DSR for item description.

Gleeful

I have not yet responded. I bought it on my business selling account so don't want to annoy her any further, so I think I will be accepting the cancellation request.

I left her a positive feedback when the case was closed, saying 'Sent item fit for bin, but did refund' or something like that.

I've not heard from her since. I have blocked her from buying anything of mine too.