Npower Online Accounts Problem.

Brianrh

I manage two online dual fuel Npower accounts, my mothers and mine, and I have been having problems for several weeks now.

A couple of months ago I found that my account had been changed to a new account which I could manage online but my mother's hadn't changed which I couldn't do anything online with it. I phoned customer services who said that all accounts were being changed over to a new system and my mother's would follow shortly. Another phone call a few weeks later gave a similar response and it is still the same now. I cannot view her bills,enter meter readings or do anything with her account. Meanwhile I cannot view my latest bill even though I have an email to say one is available for viewing.

Lastweek I spoke to a customer services rep who said she could only deal with new accounts but would get some one to call me straight back. No call. I sent an email and got an automated response of receipt of my query but I have heard nothing since. At the end of July both our fix rate tariffs finish and I am wondering if it is worth staying with Npower even though they are a few pounds cheap looking at current Tariffs.

Is anyone else having similar problems to these?

Thanks.

Brianrh

george1939

Brianrh wrote: »

I manage two online dual fuel Npower accounts, my mothers and mine, and I have been having problems for several weeks now.

A couple of months ago I found that my account had been changed to a new account which I could manage online but my mother's hadn't changed which I couldn't do anything online with it. I phoned customer services who said that all accounts were being changed over to a new system and my mother's would follow shortly. Another phone call a few weeks later gave a similar response and it is still the same now. I cannot view her bills,enter meter readings or do anything with her account. Meanwhile I cannot view my latest bill even though I have an email to say one is available for viewing.

Lastweek I spoke to a customer services rep who said she could only deal with new accounts but would get some one to call me straight back. No call. I sent an email and got an automated response of receipt of my query but I have heard nothing since. At the end of July both our fix rate tariffs finish and I am wondering if it is worth staying with Npower even though they are a few pounds cheap looking at current Tariffs.

Is anyone else having similar problems to these?

Thanks.

Brianrh

npower on line billing has not been in action for months no joy in sorting it out with customer care so all action is now by phone only

Terrylw1

They are migrating their customer base into their new SAP system. You can't control that, it will be done one large customer tranches set by their project team/senior management.

So, forget about trying to move your mum's account.

If you can't use the online billing, can you go back to the previous way of controlling the account?

If its an inconvenience, raise a complaint. However, it will be affecting all their customers so you may just get an apology and some compensation.