MSE Write to Lender Template HELP!?

carlye83

Hello there,

I'm soooo sorry if I am writing this in the wrong place, but I am new to this forum (1st post) lol.

I've been researching PPI claiming yourself on here for a while and today I decided to d/l the MSE letter template.

Upon doing so, everytime I click on the 'write to your lender' template (d/l link), it is taking/opening the PPI Consumer Questionnaire (d/l link instead) that you send to the Ombudsman.

Help pleeeeeeease?

Thank you to anyone who can point me in the right direction!

)

dunstonh

The questionnaire is what you should complete.

di3004

carlye83 wrote: »

Hello there,

I'm soooo sorry if I am writing this in the wrong place, but I am new to this forum (1st post) lol.

I've been researching PPI claiming yourself on here for a while and today I decided to d/l the MSE letter template.

Upon doing so, everytime I click on the 'write to your lender' template (d/l link), it is taking/opening the PPI Consumer Questionnaire (d/l link instead) that you send to the Ombudsman.

Help pleeeeeeease?

Thank you to anyone who can point me in the right direction!

)

Hi and welcome

The Financial ombudsman service (FOS) issued these reclaim questionnaires now as well to use to complain to the lender, you keep a copy and if you need to complain to the FOS later on, you then send them a copy to save time later on.
The template letter to reclaim was replaced by the questionnaire.;)

Hope that helps and the best of luck with the reclaiming.;)

carlye83

Good evening!

Thank you for your quick reply both of you, much appreciated!

Sorry I got a bit confused as it said in the 'what to do next section' to 'return to the address at the end'.

But now I know I shall print off and send!!

Really appreciated and thank you again!

carlye83

your* rather! )

[Deleted User]

You initially send the completed Ombudsman's Questionnaire to your lender. If your lender refuses to uphold your complaint , you then send a copy of the same Questionnaire to FOS.

EDIT;
Others got there first!

carlye83

Moneyineptitude wrote: »

You initially send the completed Ombudsman's Questionnaire to your lender. If your lender refuses to uphold your complaint , you then send a copy of the same Questionnaire to FOS.

EDIT;
Others got there first!

Thank you.

carlye83

Hello there again,

Just quickly, do I need to send a covering letter along with the questionaire to my bank does anyone know?

Thanking you all in advance!

[Deleted User]

carlye83 wrote: »

do I need to send a covering letter along with the questionaire to my bank does anyone know?

There is no requirement to do so. Do whatever feels right.

carlye83

Thank you kindly for your reply.