rbs credit card/santander

percy

Having been a customer with RBS for almost 40 years I am not very happy at the transfer of my account to Santander, which all seems to have been forced upon me. I know my options are to move my account to an RBS branch in Scotland or move to another bank in England. At the moment I am unsure what to do for the best, but my query relates to my RBS credit card. Does anyone know if this will move to Santander also? The RBS person i spoke to on the RBS helpline seemed vague and couldn't give me an answer on this.
Any ideas please?
Thanks

amiehall

As I understand it, originally credit card accounts weren't part of the deal but now, if you hold a credit card "based" at an English RBS that will also move to Santander with your current account.

chanz4

I was told by complaints in writing that cards are also now part of the deal.

Dr_Cuckoo3

I think that affected credit card customers have already been informed (I closed my Nat West Scottish account to avoid this)

lufc7 wrote: »

Apparently, according to Natwest log in my credit card is going to be transferred to Santander on takeover at some point. Now two questions, firstly will it change to a Santander CC or stay as a named Natwest CC and secondly if it does change then will that allow me to open another Natwest CC and potentially do a BT from the old one to a new Natwest CC!I'm presuming they will be classed as different CC groups. Thanks in advance

pacontracting wrote: »

Does anyone know if Netwest accounts have moved to Santander yet? My Natwest Black card is now on the 'www.natwest.com/santander' site for account management. I just called up recently to enquire about something (using the number of my card) and the call was answered. I was then passed to another person to answer the query then that person said the third person they were trying to contact couldn't speak to me as their computer systems were down. I was told to give a number and I would be called back.

I've never had this before. It's always been perfect service hence the above question. Based on previous accounts of Santander's service - if this is now using Santander call centres, then I should forget about getting a call? Hopfully this is a minor one-off of Natwest dropping the ball...