Insurance company refusing to pay out

dacouch

dunstonh wrote: »

That is why I am hoping the board Aviva representative will pick it up as I believe it will bypass the "cant do that" response.

Definately would have been paid in the old Norwich Union days, if the OP's dad has had the policy running for donkeys years. Hopefully they're still with an old skool broker with the right connections to get Aviva to pay.

Not the same since they made all the experienced (Expensive) staff redunant and replaced them with call centre staff and graduates with no understanding of Insurance

[Deleted User]

compingqueen wrote: »

For over ten years we have been living in a house which is owned by my father. My father owns and lives in another house on the coast. Some weeks ago we had a burglary and mainly jewellery and smaller valuable items were stolen. Access was made via a window which was quite severely damaged. We informed the insurance company (Aviva) immediately and they sent a window company to secure the window. They also sent a carpenter to repair other damage to a wardrobe and cupboard. We made a list of the stolen goods and after three weeks the Aviva apointed loss adjustor came to discuss it. What we have subsequently heard is that the loss adjustor has deemed that we are not entitled to a claim as my father has been paying both the building and contents insurance (he has been with the same insurance company for over 50 years) but does not live in the house and the stolen goods were ours, not his. The claim totalled over £5,000 and some of the items were of great sentimental value.
What can we do?

Hi compingqueen,

Sorry to see your post about your experience.

If you would like to send me some details, I can investigate what has happened. To do this, I will need the following:

• Full name of policy holder
• Date of birth
• Full postal address
• Policy number

Please email this to [EMAIL="social@aviva.co.uk"]social@aviva.co.uk[/EMAIL] ,marking it for my attention, and I will look into this for you.

Kind regards

Rachel