Amazon - item faulty after 30 days

Tigsteroonie

Looking around Amazon's Returns policy tonight (potentially need to return an item, suspect it is faulty but need to insert new batteries to check!) I was surprised to find them saying that I can only return it to them if it is faulty within the first 30 days - after that time, I must contact the manufacturer.

The item should have lasted longer than the three months that it has, typically it would last its owner five-to-ten years. So I feel that the statutory right of "last a reasonable length of time" has been breached.

How does Amazon's return policy fit with the MSE guidance that the contract is made with the Retailer, and that within the first six months, the onus is on the retailer to prove that the item was not faulty when sold? Or doesn't it? How should I approach this?

shaun_from_Africa

The 30 day return policy that they give is normally only for change of mind returns.
Send them an e-mail and the chances are that they will send you a link to enable you to print out a prepaid returns label for sending the item back to them.

This is what has happened on the couple of times I have had to return faulty goods.

Tigsteroonie

shaun_from_Africa wrote: »

The 30 day return policy that they give is normally only for change of mind returns.
Send them an e-mail and the chances are that they will send you a link to enable you to print out a prepaid returns label for sending the item back to them.

This is what has happened on the couple of times I have had to return faulty goods.

And that is indeed what they have done ... But why don't they say so on their website?

teffers

Cos some people will just contact the manufacturer instead.

Hintza

Tigsteroonie wrote: »

(potentially need to return an item, suspect it is faulty but need to insert new batteries to check!)

So what you are saying is you don't know if it is faulty or not?

Tigsteroonie

Hintza wrote: »

So what you are saying is you don't know if it is faulty or not?

Is that relevant to a discussion about how their "30 day return to them, thereafter return to manufacturer" policy?

I found spare bateries after the first post and, yes, it's faulty. Hence why I contacted Amazon, and got a good answer.

I was only wondering why their website tended to force the purchaser back to the manufacturer when MSE guidance says that you should go to the retailer first.