We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Welcome finance excuses? In dispute with HMRC?

Options
Guys,

I have made a claim against WF for PPI on a couple of fully paid personal loans from a number of years back.

They acknowledged my complaint and I heard nothing since. Their acknowledgement states it can take upto 8 weeks to process a claim. After 9 weeks I have chased them to be told I have been sent an acceptance offer of 2.5k - strange how this never arrived, so they said they would re send it. A week later, still nothing so I chase again.

Today I am told that all of their claims are on hold over a dispute with HMRC over a tax part (mentioned 8%) of any payment and whether or not the tax should be taken out before WF pay out, or the claimant should declare that tax as extra income once received????? He said he had no idea how long this dispute could last.

It all sounds very fishy to me. Firstly, I never receive the 2 supposed claim forms (lost in the post they say), now this story.

Has anyone else heard of this?

Comments

  • pooch
    pooch Posts: 828 Forumite
    oscar1974 wrote: »
    Guys,

    I have made a claim against WF for PPI on a couple of fully paid personal loans from a number of years back.

    They acknowledged my complaint and I heard nothing since. Their acknowledgement states it can take upto 8 weeks to process a claim. After 9 weeks I have chased them to be told I have been sent an acceptance offer of 2.5k - strange how this never arrived, so they said they would re send it. A week later, still nothing so I chase again.

    Today I am told that all of their claims are on hold over a dispute with HMRC over a tax part (mentioned 8%) of any payment and whether or not the tax should be taken out before WF pay out, or the claimant should declare that tax as extra income once received????? He said he had no idea how long this dispute could last.

    It all sounds very fishy to me. Firstly, I never receive the 2 supposed claim forms (lost in the post they say), now this story.

    Has anyone else heard of this?

    Can't you just accept the £2.5k they say they have already offered you?

    You will be responsible for paying HMRC the applicable tax on any interest paid - that'll be the 8% accrued since the date the payments were made :)
  • That's the problem - They say I need to sign an acceptance form and send it back, but the acceptance letters have twice failed to arrive. Now they say they can't send another until they sort this HMRC issue out....
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    I'd send this to FOS to sort out..
  • Newbie here :)

    I too have been fobbed off with the HMRC excuse, but after a quick call today to wfsl they have told me that the dispute with hmrc is over and they will be deducting the interest at source i.e: taking the basic rate of tax (2o%) from the 8% interest.
    Good news it seems , but it will take a week or so for them to send out the revised acceptance letters ( maybe this is another delaying tactic lol).
    We can only wait and see.
  • amersall
    amersall Posts: 17,035 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    oscar1974 wrote: »
    Guys,

    I have made a claim against WF for PPI on a couple of fully paid personal loans from a number of years back.

    They acknowledged my complaint and I heard nothing since. Their acknowledgement states it can take upto 8 weeks to process a claim. After 9 weeks I have chased them to be told I have been sent an acceptance offer of 2.5k - strange how this never arrived, so they said they would re send it. A week later, still nothing so I chase again.

    Today I am told that all of their claims are on hold over a dispute with HMRC over a tax part (mentioned 8%) of any payment and whether or not the tax should be taken out before WF pay out, or the claimant should declare that tax as extra income once received????? He said he had no idea how long this dispute could last.

    It all sounds very fishy to me. Firstly, I never receive the 2 supposed claim forms (lost in the post they say), now this story.

    Has anyone else heard of this?

    Can you tell me what year these loans were taken out please? trying to find posters who have won from 02 or previous, thanks.
  • oh, i wonder whether i will have any problems trying to reclaim. i have just last week sent the letter off requesting my t&c's from when the account was opened for car finance. this was settled a few years back.
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    oh, i wonder whether i will have any problems trying to reclaim. i have just last week sent the letter off requesting my t&c's from when the account was opened for car finance. this was settled a few years back.
    You can't get the terms and conditions as the account is closed.
    If you lack documentation of your own with regard this loan, you need to write a Subject Access Request (SAR) letter which should provide all information the lender holds on you for at least the last six years and (sometimes) more. It costs £10 and they have 40 days to respond.
    Excellent template here:
    https://forums.moneysavingexpert.com/discussion/1475553
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.8K Banking & Borrowing
  • 253K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.8K Work, Benefits & Business
  • 598.6K Mortgages, Homes & Bills
  • 176.8K Life & Family
  • 257K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.