Cello TV - M&S

supermanjo

Hi,

I purchased a Cello TV 42" 3D one a few weeks ago from M&S online, I did do my best to put up with it but really? The quality of the picture is constantly ghosted and extremely juddery it is hurting my eyes, along with everyone else’s. The moment anyone sits down to watch the telly, its the first thing that you see. Basically, it has become unbearable.

I phoned M&S and they have told me that they will not issue a refund unless something is wrong with it. They did not accept juddery/ghosted images as a technical fault. They also said that if I had called them within 24 hours of collecting the T.V from the store they would still issue me a £100 restocking fee.

They told me that it could be something to do with recent updates, even though I have reset and re-tuned everything it is the same. It’s simply the T.V at fault in terms of picture quality.

It is disappointing really. Any advice on this subject would be greatly appriciated.


Thank you

visidigi

it would need to be inspected, presumably if found faulty you would get a repair, if not faulty you will be expected to pay for the inspection.

Presumably this is on 3D Blu Ray content? Or what exactly is the source you're running it from?

supermanjo

visidigi wrote: »

it would need to be inspected, presumably if found faulty you would get a repair, if not faulty you will be expected to pay for the inspection.

Presumably this is on 3D Blu Ray content? Or what exactly is the source you're running it from?

Hi, thanks for the reply.

I doesn’t really matter what you are doing (PS3/DVD/Bluray) you get the same results. Freeview is another story. I went out and specifically purchased a HD freeview box because the in built one was horrible.

I forgot to mention 3D, when watching 3D if you are sitting at the end of the sofa, you will not be able to see it clearly without it all looking weird. You have to sit right in front of it. Laying on the floor gives you the same results. Not sure if this is how 3D should be.

You say "if found faulty" they said judder is not a fault though...

IMHO its just not suitable for its purpose really. I was told not to buy cheap own branded T.V's from supermarkets, I now know why.

visidigi

I was going to mention cheap models, but no point as you already bought it

Each TV model has a different viewing angle, the cheaper models tend to have a poorer viewing angle (more narrow) - more expensive generally have a wider angle, but there is a technological limit that money can't cover.

The best way to go about this now would be to try and find one in store if you can? Or find someone with the same item? What's the model number, there might be something around on google that could start to help build a case...

supermanjo

c42t71dvb3d

Thanks again for the reply, that’s the model number.

I went onto google, and other people report bad black colours which is one thing I forgot to mention

Is it not possible to return it on the grounds that it is not fit for purpose? If two or more people decide to sit down and watch the T.V they'll have to sit on top of each other to watch it right.

vyle

I honestly had no idea Cello were still going. Yes, a juddery picture isn't necessarily indication of a fault, just being a crap TV. Did you look at it in the store, or just buy it based on the price? The reason I ask is because if it performs significantly different to the same model in store, then you may have a case.

That being said, the amount of people who have returned TVs to where I work and said, "Well I didn't really look when buying it, I didn't know TVs were different," is worrying.

If the TV is performing as intended, then they are within their rights to refuse a return, or to charge a restocking fee, but it may be worth comparing their display model to the one you've bought to see if they are different.

However, in my experience with Cello TVs, they make excellent doorstops.

visidigi

....did you pay £279 for it?

No other reviews are reporting the flickering, so I would be pushing for M&S to be taking a look at it...or try and find another to look at to see if its the same.

supermanjo

vyle wrote: »

I honestly had no idea Cello were still going. Yes, a juddery picture isn't necessarily indication of a fault, just being a crap TV. Did you look at it in the store, or just buy it based on the price? The reason I ask is because if it performs significantly different to the same model in store, then you may have a case.

That being said, the amount of people who have returned TVs to where I work and said, "Well I didn't really look when buying it, I didn't know TVs were different," is worrying.
If the TV is performing as intended, then they are within their rights to refuse a return, or to charge a restocking fee, but it may be worth comparing their display model to the one you've bought to see if they are different.
However, in my experience with Cello TVs, they make excellent doorstops.

Hi, I purchased it online from the M&S website, I found it on Google shopping I think. It was either that or Celcus or something else from Tesco. Seen as Cello has headquarters here, and came with 5 years warranty, I thought it would be the best choice.

I purchased a cheap nokia (probably not built by them) from Sainsbury’s a few months ago, every once in a while it would loose reception and come back again, I simply took it back to reception and asked for a refund and it wasn’t questioned.

If a T.V is juddering, I would have thought that was due to bad design, why even sell a T.V if it does that?

So there really isn’t much to be done?

supermanjo

visidigi wrote: »

....did you pay £279 for it?

No other reviews are reporting the flickering, so I would be pushing for M&S to be taking a look at it...or try and find another to look at to see if its the same.

£400 with free delivery to my local store. Came with some 3d glasses too. I used my uncles 5% cashback credit card to buy it, not sure if it applied for online sales though.

Its not flickering, but its more like a pause start kind of thing. Best I can describe is judder. I googled HDTV judder and it seems to happen on all T.V brands.

vyle

supermanjo wrote: »

£400 with free delivery to my local store. Came with some 3d glasses too. I used my uncles 5% cashback credit card to buy it, not sure if it applied for online sales though.

Its not flickering, but its more like a pause start kind of thing. Best I can describe is judder. I googled HDTV judder and it seems to happen on all T.V brands.

The judder (if it's the kind I think it is) is normally caused by a badly implemented motion processing process. What high end TVs (your panasonics, samsungs, sonys) normally do is interpolate motion to try and minimise blur.

For example, say you have a tv picture where frame 1 is a ball on the left of the screen, and then frame 2 has the ball on the right, it's quite likely that it will look bad.

What TV tvs do is add a frame in between that has the ball in the middle of the screen. This is a huge oversimplification of what it does, but that's the basic idea. It creates its own picture to smooth the motion.

Now, bad TVs will have an algorithm that stops blur. Instead of doing the complex interpolation, it just holds each frame for two frames, cutting out blur but instead giving a jerky image.

This might mean that there is an option to turn off the motion processing, but it might turn the picture to a blurry mess.

wealdroam

supermanjo wrote: »

So there really isn’t much to be done?

The first thing to be done is to read MSE's How to complain article.

The second thing to be done is to read MSE's Consumer Rights article.

Actually, it might be a good idea to do those two things in the reverse order.