Natwest Statements stopped?

mbailey

Anyone else had problems with missing statements on Natwest Online?

Usually I get an email each month saying my statement is available, but not received anything since 30th May.

I presume it is all part of the previous technical system issues Natwest experienced last week.

jen245

I didnt get an email as usual, but when I looked, the statement had been generated, mine is generated on the 24th of each month, so it was right in the middle of all the problems, but it is there

mbailey

jen245 wrote: »

I didnt get an email as usual, but when I looked, the statement had been generated, mine is generated on the 24th of each month, so it was right in the middle of all the problems, but it is there

Mine is usually generated on 29th of Month, but nothing showing on my account since 29th May.

stclair

I think the text and email alerts have been suspended at the moment.

I Know it has for balance alerts however im not sure if the statement generation alerts would be affected.

madgagoo

Statement production as a whole was suspended during the 'problems'. It still says that they were produced but none were actually posted out. I think the plan is to send out 2 months of statements on the next statement date.

Not sure exactly how this affects online only statements but I guess the transactions are still there to see but the 'proper' statement wasn't produced, hence no alert.

cottager

We have weekly (paper) statements on a business a/c, usually received on Thurs/Fri up to the previous Monday, and if we don't get anything this week we'll be missing two.

cottager

Update: with our weekly paper statements, the sheets for 25 June-2 July arrived in yesterday's post, so were received on time basically; but those for the week before (18-25 June, when the technical issues hit) didn't arrive till today.