Some Help And Advice Please

Donaway

About a month ago i ordered a battery for my mobile phone from a company that deals in them by post as i could not buy it over the counter . About 10 days later it arrived but it was the wrong model

I returned it to them with the details of the corrrect battery that was 17 days ago and i still have not heard from them . In the past few days i have contacted them by e-mail several times and they have not replied to my e-mails this is strange because they replied to my e-mails when i ordered the original battery

What should i do next ,, Thank You

HeadAboveWater

Any way you can actually speak to a humanoid?

Donaway

HeadAboveWater wrote: »

Any way you can actually speak to a humanoid?

If i speak to them on the phone that will probably cost me a lot of money which i do not have

chemical.galaxy

Donaway wrote: »

About a month ago i ordered a battery for my mobile phone from a company that deals in them by post as i could not buy it over the counter . About 10 days later it arrived but it was the wrong model

I returned it to them with the details of the corrrect battery that was 17 days ago and i still have not heard from them . In the past few days i have contacted them by e-mail several times and they have not replied to my e-mails this is strange because they replied to my e-mails when i ordered the original battery

What should i do next ,, Thank You

Did you return the battery tracked?

RainbowDrops

Donaway wrote: »

If i speak to them on the phone that will probably cost me a lot of money which i do not have

Why, is it a premium number? You can always look up the number on Say No to 0870 for a geographica alternative.

Did you contact the seller before you returned it to aggre to an exchange?

theonlywayisup

Where did you buy it, how did you pay? Did you return it without telling them it was incorrect?

As rainbow says, can you not ring them?

Donaway

chemical.galaxy wrote: »

Did you return the battery tracked?

No

................

Donaway

theonlywayisup wrote: »

Where did you buy it, how did you pay? Did you return it without telling them it was incorrect?

As rainbow says, can you not ring them?

I bought in in Glouecester

I payed by Post office postal Order

I told them that i was returning it before i sent it back

theonlywayisup

Well your quickest and best solution will be by phone.

Other than that you will need to write to them.

Donaway

theonlywayisup wrote: »

Well your quickest and best solution will be by phone.

Other than that you will need to write to them.

The thing is if i get on to them by the phone i will probably end up going around in circles also

But what i cannot understand is why will they not reply to my e-mails

theonlywayisup

Donaway wrote: »

The thing is if i get on to them by the phone i will probably end up going around in circles also

But what i cannot understand is why will they not reply to my e-mails

With all due respect, it matters not what you understand, but more what gets them to respond.

Ring them.