advice please on getting my excess back?

Hypnosis_Hound

My car was written off in December 2011, and the claim has been resolved (100% other party admitted liability). I had to pay £225 excess and 6 months later I still haven't had it back yet.

I've called my insurance company (direct line) and they tell me that legally the other party's insurance company is the one that must pay me my excess back and until they get their costs back (including the excess I paid) from the other party (Aviva) then I can't get my excess back.

Surely this can't be right? Direct Line took my excess so surely they are legally required refund it?

This has been going on for months now and they tell me there's nothing I can do but wait for them to get the money off Aviva...

Any advice you can give would be most appreciated!

Thanks!

rs65

Hypnosis_Hound wrote: »

Surely this can't be right? Direct Line took my excess so surely they are legally required refund it?

No, its the other side who repay you. Do you have legal expenses cover on your car insurance?

Hypnosis_Hound

rs65 wrote: »

No, its the other side who repay you. Do you have legal expenses cover on your car insurance?

I cancelled my insurance with Direct Line (well, I didn't renew) and have since moved to LV.com as they were much cheaper.

Quentin

As already advised by r65, you need to be chasing Aviva for this.

Write to them requesting this (and any other uninsured losses you have).

[Deleted User]

Hypnosis_Hound wrote: »

My car was written off in December 2011, and the claim has been resolved (100% other party admitted liability). I had to pay £225 excess and 6 months later I still haven't had it back yet.

I've called my insurance company (direct line) and they tell me that legally the other party's insurance company is the one that must pay me my excess back and until they get their costs back (including the excess I paid) from the other party (Aviva) then I can't get my excess back.

Surely this can't be right? Direct Line took my excess so surely they are legally required refund it?

This has been going on for months now and they tell me there's nothing I can do but wait for them to get the money off Aviva...

Any advice you can give would be most appreciated!

Thanks!

Hi Hypnosis Hound

I'm sorry to see your message. If you'd like to email your full name, date of birth and postcode to [EMAIL="social@aviva.co.uk"]social@aviva.co.uk[/EMAIL] I'd be happy to look into this for you and see if there is anything that can be done.

Kind Regards,

Stephanie Carrington

Aviva UK Social Media Support