Ulster Bank - Going To Switch To Co-Op + My Rights Withdrawing Cash

tony_cluedo

I'm with Ulster Bank. This whole current fiasco has me leaving them. I was in the Co-Op bank today and think I'll go with them.

I had a couple of questions about their accounts. Firstly the Privilege account you pay £9.50 a month for. I need to get an annual travel insurance policy which account would provide. Has anone experience of the Co-Op policy? Same thing with the mobile phone insurance offered?

Also I would like to know my right in accessing my money at Ulster Bank. I have been in branch and they gave me £300 in cash based on my wage slip. Can I go in and withdraw all my wages? I think they have a £1200 daily limit so I'd need to do this in 2 lots. What if they say no? Is there any laws governing what a bank can do regarding my money? Are they legally required to give me my money when I ask for it?

Cheers

notts_phil

You wont have any problem taking that sort out of amount out in one go @ Ulster

ihateyes

tony_cluedo wrote: »

I'm with Ulster Bank. This whole current fiasco has me leaving them. I was in the Co-Op bank today and think I'll go with them.

I had a couple of questions about their accounts. Firstly the Privilege account you pay £9.50 a month for. I need to get an annual travel insurance policy which account would provide. Has anone experience of the Co-Op policy? Same thing with the mobile phone insurance offered?

Also I would like to know my right in accessing my money at Ulster Bank. I have been in branch and they gave me £300 in cash based on my wage slip. Can I go in and withdraw all my wages? I think they have a £1200 daily limit so I'd need to do this in 2 lots. What if they say no? Is there any laws governing what a bank can do regarding my money? Are they legally required to give me my money when I ask for it?

Cheers

you will get all but the £300 you owe them.

I think RBS should be fined by the FSA.
An FSA principle is treating customers fairly.
Clearly Ulster customers have been set aside by RBS.

InsideInsurance

What do you mean they gave you money "based on your wage slip"?

Why not just do a BACS transfer from the old to new account and avoid the messing about with cash?

Frozen_up_north

When I changed from Natwest to Smile (the internet arm of the Co-operative Bank), Smile handled the change, the suggestion was to leave up to a month's worth of income in the old account as a buffer for direct debits and old cheques, etc.

Ask the Co-op how to go about changing and leave the hard work to them.

pmduk

InsideInsurance wrote: »

Why not just do a BACS transfer from the old to new account and avoid the messing about with cash?

You can only do this if all credits are showing in the account. I believe this isn't the case for many Ulster Bank customers

InsideInsurance

Are you talking about the RBS technical issues causing problems switching or are you talking about normal circumstances?

Certainly if its normal circumstances then I've never heard of a bank that allows you to simply draw money out on the strength of a payslip or other form of credit note that shows that money SHOULD be appearing. Payslips can't exactly be validated and certainly mine didnt used to show where it was being paid into etc

cottager

InsideInsurance wrote: »

Are you talking about the RBS technical issues causing problems switching or are you talking about normal circumstances?

Certainly if its normal circumstances then I've never heard of a bank that allows you to simply draw money out on the strength of a payslip or other form of credit note that shows that money SHOULD be appearing. Payslips can't exactly be validated and certainly mine didnt used to show where it was being paid into etc

Ulster Bank customers are still very much in the mire with the technical issues and still having to be issued with emergency cash in-branch. See
http://www.ulsterbank.co.uk/ni/personal/generic/service-update.ashx
where payslips are specifically mentioned in their answer to Q1 'How can I access cash'.

InsideInsurance

As I say, if it is due to the current tech issues it is a very different matter than if it is just business as usual. Some posts seemed to suggest this was all just BAU even if the decision to switch was triggered by the issues