PPI Claim Agreed But Only Received Partial Payment

coxylady

Hubby has a loan with Northern Rock that had PPI. He claimed and had a letter from Northern Rock offering him a refund of just under £12K, including a refund on a previous loan that we hadn't claimed on. He accepted and returned the form just over 2 weeks ago. Today our bank account has received a payment from NRAM PPI of only £844 - i.e. substantially less than the amount agreed.

Obviously hubby will ring them when he gets in from work this morning, but has anyone else experienced this?

antrobus

Your hubby's loan with Northern Rock doesn't, be any chance, just happen to be for about £11,000?

coxylady

The refund agreed was for nearly £12k on two loans.

Hubby has now spoken to Northern Rock - they told him that it is easier to pay out on the closed loan and they will pay the remainder by the 21st of the month. We shall see. The amount received for the cloased loan is larger than offered - confused? So are we!

mattp197

this has just happened to me.

offers of £4650.23 but have only received £3105.12. Had you received your next part yet?

coxylady

The second amount arrived within a week of the first so all sorted .