Ebay buy dilemma - 2 user ids

hesjane

Hi
I have sold two items on ebay to two separate ebayers (two separate IDs). One has excellent feedback of 285 - all of which is excellent. The other has feedback of 14, and although 100% positive when you read it the comments are almost all Do not sell to this ebay, doesn't pay, no contact etc etc.

Okay, so at this point I have one happy sale and one possibly unhappy sale.

Now I get a message from the dodgy ebayer saying she doesn't want the item after all and cancel the transaction (and boy was I anticipating that message:mad:)

Still, I still have sold one item. Then I send the invoice to the good ebayer, and check the details of the bad ebayer....2 different IDs, 2 different names (similar though), and BOTH THE SAME ADDRESS.:mad::mad::mad:

I'm not sure if I explained that all clearly, but if I did what are my options here.

The items sold total almost £500 together. I can foresee that this person will pay for one of the items as the user ID that bid for it has perfect feedback comments but I'm not sure I want to deal with someone like this - they may say when they get the item there are problems etc etc. If they are untrustworthy in general as it would appear then I have concerns before sending the item.

Any help gratefully received.

Takeaway_Addict

I wouldn't touch it with a barge pole and I would contact ebay without contacting her and let them know whats happened and see what they say. I would also put both on my blocked list

hesjane

Takeaway_Addict wrote: »

I wouldn't touch it with a barge pole and I would contact ebay without contacting her and let them know whats happened and see what they say. I would also put both on my blocked list

I did contact ebay Trust team. I can file a non paying bidder report in 4 days for the user id that does not want to complete, but if I don't sell to the id that does want to complete on the second item then they can file a complaint about me:eek: Ebay will deal with the account the the NPB but the other account will not get touched. They do not see that as a problem as she is bidding and buying on that account. They are not prepared to look at the accounts activities together!!! What's the point.

I will definitely block both IDs but I can foresee a negative feedback for failing to complete the transaction and that is so frustrating because I have done nothing wrong

Crowqueen

If you've been paid, you have to send, at least the items you have been paid for.

Let's face it, if their feedback on one ID says they don't pay, and they pay, you have passed that point where their feedback actually matters (and I let each transaction speak for itself; someone with that sort of feedback may even pay, you don't know until you allow them to do so).

If not you can just do the NPBs and block them. You lose nothing except perhaps a week in time.

Apart from that, there is no reason to clog up customer service which can be used for more pressing problems such as genuine scams like fake returns and so on. Any scam here is predicated on you sending the item without being paid, which would be foolishness on your part.

eBay won't do anything until the person receives enough NPB strikes to be kicked off, and if they are, any linked accounts will be nixed too. If people had done the strikes rather than left useless feedback you would never have seen her. If one account says she normally pays for something, then what is the problem? Maybe she learned her lesson?

I'm sorry, I think you are making a mountain out of a molehill. If she doesn't pay, do the strikes and move on. If she does, send the item properly insured (special delivery with extra insurance, obviously), she's paid for it.

Oliver14

I'm just amazed people have time to look at buyers FB. I never look at buyers fb.

dt3887

if you havnt sent the item to the "good" id yet, make sure you take thorough pictures of the item incase the buyer plays the item was broken card, and keep PoP aswell

tiphany30

Firstly, do NOT send until you receive payment. But if they do pay then you really do have to post them the item. If you don't it makes you look to be the fraud! Personally I would take some good photos of the items and send recorded delivery just in case anything does go wrong. Keep all paperwork and communication.

I admit it does sound dodgy, but there could be a legitimate reason. Eg maybe they are related and need an item, but didn't realise the other had bid. So in order to avoid buying 2 high value items one has cancelled.

For future reference, under account settings you can change your buyer requirements. You can stop ebayers with low/ negative feedback from bidding on your items, block certain accounts and so on. After changing these settings I've had much less problems selling!

Hope this helps

hesjane

Thanks for all the advice.

The outcome is that neither ID is going to complete so I will have 2 non paying bidder reports to file but at least I am not concerned that I am dealing with someone dishonest.