my first problem with Ali Express

soolin

I've got my first problem on Ali express and it is proving difficult to resolve and it looks like I might be about to lose my first money on there after a very successful run.

Bought some stock (low end items- space fillers) and it has arrived minus a vital component. Am on live chat now and they agree I should have this missing bit on each widget but say they can't send out the bits as it is not cost effective and to get my bits I need to place a new order and they'll add the missing bits to that order when they post it.

Unfortunately they have got expensive for the stuff I sell, so I would lose money in placing an order with them. I also would spend far too much sending the items back , so it looks like I might have to just drop this and lose the money. I can salvage something from the stuff I have, so all is not lost- but I suppose it shows how lucky I have been in the past with buying from Hong Kong.

Obviously_the_best

Hmmmm...

Have you tried to use their buyer protection, I've never had a problem, so don't know, but it looks as if they can issue partial refunds and refnuds without return...

http://escrow.aliexpress.com/escrow-buyer/protection.html

soolin

Obviously_the_best wrote: »

Hmmmm...

Have you tried to use their buyer protection, I've never had a problem, so don't know, but it looks as if they can issue partial refunds and refnuds without return...

http://escrow.aliexpress.com/escrow-buyer/protection.html

I had a quick look but as 'most' of the order arrived I think I would be expected to return it all- it isn't faulty.

However , they are blooming good, I have somehow been persuaded to order more at a reduced rate so they can add the missing bits to my parcel. They must have been very persuasive !

However despute pleading I would not confirm full delivery and told them I would wait until the missing bits arrived

drc

Soolin, can I just ask. If you are buying from outside the EU via AliExpress in bulk do you normally get caught by the customs/import charge here in the UK? If not, how do you avoid it?

soolin

drc wrote: »

Soolin, can I just ask. If you are buying from outside the EU via AliExpress in bulk do you normally get caught by the customs/import charge here in the UK? If not, how do you avoid it?

A few of the things i buy are so cheap that I am below the charge limit and on occasions I have paid extra to have my order split into two parts if it goes over.

However a lot of the stuff is sent with the wrong price on it (sometimes even higher than I paid) and I get charged on a small number- enough to still make it economical to buy overall.