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Natwest Text Alerts

CKhalvashi
CKhalvashi Posts: 12,134 Forumite
Part of the Furniture 10,000 Posts Photogenic Name Dropper
in Budgeting & bank accounts
I've been bombarded with Natwest 'the text alerts service is unavailable at this time' messages.

Without wanting to seem stupid here, I'm not a Natwest customer any longer, and don't want to be updated regularly as to what's going on within the bank.

Just phoned them to ask, and been told the 'we can't verify your information' !!!!, after being told to phone them in branch yesterday!

Any ideas?

CK
💙💛 💔

Comments

  • MoneySaverLog
    MoneySaverLog Posts: 3,232 Forumite
    Yes they are having a few technical problems. You may have heard it on the news. Does not help you though :-(
  • stclair
    stclair Posts: 6,856 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    edited 30 June 2012 at 7:44AM
    Write to them giving them your old bank details or visit a branch with some ID..

    OR if you have other accounts with them follow that root instead..
    Im an ex employee RBS Group
    However Any Opinion Given On MSE Is Strictly My Own
  • CKhalvashi
    CKhalvashi Posts: 12,134 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    MoneySaverLog wrote: »
    Yes they are having a few technical problems. You may have heard it on the news. Does not help you though :-(

    I know, we've got the NW taxi contract for the branch, with a freephone inside the branch. I've spent 2 days on control and 2 days driving this week, so know all about it!

    Just spoken to a chap who's stated that although it's noted I specifically asked them to, the number hasn't been taken from the system = breach of DPA! He's escalated accordingly without prompting. Having dates/times in diary helps! ('Sorry, just going to put you on speaker so I can look through my iPhone' over and over again)

    Hopefully this'll be the end of it!

    CK
    💙💛 💔
  • stclair
    stclair Posts: 6,856 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    edited 30 June 2012 at 7:55AM
    Ps the texts are actually sent by a third party company...

    Try texting ‘STOP’ to 82628...
    Im an ex employee RBS Group
    However Any Opinion Given On MSE Is Strictly My Own
  • pmduk
    pmduk Posts: 10,710 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    texting stop was the only way to stop texts regarding a previous lost card
  • CKhalvashi
    CKhalvashi Posts: 12,134 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    stclair wrote: »
    Ps the texts are actually sent by a third party company...

    Try texting ‘STOP’ to 82628...

    Thanks!

    Problem solved!

    CK
    💙💛 💔
This discussion has been closed.
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