How to move forward with this..

Lestat

Hi to all :wave:

I'll try and keep this brief:

Loan taken out with Santander in 2008 with PPI protection. The applicant fell ill with a serious condition later that year, informed the bank of the situation and initial outcome was positive (repayment plan, etc). Repayment bacame too much as no income/hospitalised. Relatives told the applicant about his PPI and they requested PPI forms which were recieved, filled out and duly returned. PPI was not mentioned at any time during this by the bank when they were told of the applicants ill health and financial situation.

No response from the bank/provider - A complaint was made to the Financial ombudsman service with regards to the banks repeated requests for payments which could not be met due to the above which had been explained to them, and for the failure to offer the applicant to use his PPI service.

At the present time, Santander is still chasing for this and the applicant is now registed disabled. We still have had no response from the PPI either.

Could anyone offer suggestions of a way forward? If this had run its course as it should have, the applicant should have had his payments covered, interest stopped on the account but because of the banks failure to disclose this at the time, it is all in a mess!

What do i do now?

Thanks for reading and looking forward to the replies

Rafter

Sounds like you have carried out your side fine - but without a response from Santander around either the PPI or repayment you are rather stuck.

Note that the PPI would probably only cover payments for a year and not the full loan amount.

If the loan holder has no realistic prospect of being able to repay the debt in full, you should talk to CCCS or Citizens advice about debt options.

Good luck

R.

Lestat

Thanks Rafter