eBay claims deadlines?

Happy_bunny

Does anyone know how long a buyer has in which to instigate a claim, and whether eBay & paypal differ?

I'm sure there's a cut off point after which the seller is 'safe' from any claims of loss or SNAD but wondered if they can also leave negatives?

To clarify this is a pain in the a** buyer who was massively fussy about the item but has now gone quiet and I'm wondering if a claim will come out of the blue!

Crowqueen

Worrying about claims/feedback is one thing, but making sure they can't happen is also a good idea.

Buyers have 45 days to raise a claim, I'm not sure whether there is a difference but certainly it is 45 days from payment as far as Paypal is concerned.

Buyers have 60 days to leave feedback. As long as it could reasonably be classed as someone's legitimate opinion, it's very difficult to get adverse feedback removed without the buyer's agreement. That will usually mean having to give a refund or allow them to return.

I'm sure you've always done this, but if someone is being 'fussy' about something then you need to allow them to return the item. Ask them to do so politely. Never forget that the buyer only ever has your description to go on when buying so always make that as watertight as possible and have a friendly returns policy on your listings. Even as a private seller there are certain expectations of what you supply so although you think they might be being fussy, it is annoying from a buyer's perspective to receive something that is not quite what can be expected from the listing. Always entertain the possibility you might have made an error while listing - and act accordingly. No-one is infallible and sellers are always the ones responsible for the quality of the item they send out.

It's always possible for a buyer to leave feedback as long as they have paid. Their opinion is really important - so treat people as you would expect to be treated when buying and you will avoid the worst of it. Some people will never be happy with what they buy but you can make a big effort to avoid it as much as possible when you describe items.

Treating buyers with dignity and respect if they have a problem goes a long way to making sure they don't raise claims or leave bad feedback. The worst thing you can do is make things difficult for someone with a problem and find yourself on the end of a neg because they think you won't refund them properly if they did send something back.

Happy_bunny

Thanks Crowqueen

Have tried everything without success so am now on tenterhooks thinking this'll be their next move.

Really a case of not being able to help some people!