Help with HFC PPI claim

Northern78

Hi all

Apologies in advance for the long post....

I posted a while ago asking for help with getting account details from HFC. I have now got the details (well some) and would like to know how to progress, if I can.

The reason I'm trying to claim PPI back is at the time of applying for the loan, although I was told PPI was optional, I was also told that if I didn't also take out PPI the application would be declined due to my age and the amount I was applying for.

so......

I had 2 loans with HFC. The original one was paid off over 6 years ago so they can't provide any details about it, I do have the account number though. The second loan was used to pay the first one off and the extra was used as I intended. This loan was paid off about 2 or 3 years ago and they have provided details of this loan.

In all the paperwork they provided is a copy of a letter I sent about 5 years ago trying claim back PPI on the second loan. They replied basically saying it wasn't mis-sold as I was told it was optional. I had forgot I had previously tried claiming PPI back. I didn't go to the ombudsmen about it as I should have as we were in the middle of a house move and it got pushed to one side and forgotten about.

So basically I'm wanting to know if I can claim back PPI on the first loan even though I don't have amounts only the account number and can I try and claim back the PPI on the second loan even though I have already tried and it was rejected. If I can, how to I go about doing it?

Not sure if this is relevant but one of the other reasons they gave when they rejected the claim was "I would like to advise you that your policy was sold prior to the introduction of the FSA's General Insurance regime on14 January 2005."

The PPI amounts aren't huge, on the second loan it was about £1700, I'm not sure about the first but it would be similar.

Sorry again for rambling, just want to either sort this out or put it to bed.

Thanks

amersall

Put the claims in for both and that the second loan was used to settle the first, if you paid the PPI in with the loan amounts and not as a separate payment, this is Single Premium PPI and this is the reason for mis sell that you use, this was a loan on the loan paid to term end with interest, if you cancelled the PPI they would have given you a pro rata rebate of the PPI and the remaining PPI is still on the loan to term end.
If you settled this loan early then, as above, you would have a pro rata rebate and you would have paid back the remaining PPI in with the settlement figure.

Northern78

Thank you for the advice!

amersall

Good luck x.

[Deleted User]

Hi, could i please ask who you contacted about hfc ppi complaints? my mother in law wants to know if she can claim back her ppi from loans she had with them, but i can't seem to find a direct contact for the branch.

Many thanks

amersall

If she has the loan account numbers the contact is.
HFC Bank Limited,
PO Box 5207,
Coventry,
CV3 9FB