BT Business are ruining my business

Micky_d

Hi all. I have had a BT business line and broadband account since Oct 2010 on a 24 month contract. As my new business is changing I decided to move into a new office within the same building but with more space. I informed BT who said it would take 10 days to get an engineer out to move the line (which did not need moving) just moving a plug from one part of an exchange to another on site. I sent and received e-mails to confirm the move.

After a week I had heard nothing so contacted BT who said they had not had an order from me and said they had never heard of the guy who had e-mailed me.

I had to place the order again. The engineer turned up 10 days later and connected up the line but BT then told me it would be a further 2 weeks to connect my broadband as they had to cancel my existing contact and start a new one. WHY? I was only moving within the same building.

BT then finally set up the new broadband but tried to take £455 from my account for cancellation of my original contract.

I thought I was finally getting back on track but then BT cancelled my new BB account. They admitted liability as it was ceased in error. It has taken a further 7 days to re-connect me. I have made many lengthy calls to BT billing/technical and compalints over the course of 6 weeks and have had no service for over two and a half weeks. They have offered me 6 months free broadband (£108) and to re-instate my original contract terms but say they do not offer compensation for loss of broadband even though it was their fault. I have lost approximately £600 per day in sales and had to pay my staff for sitting around.

Does anyone know if this is true. I did a pretend sales call to BT last night, pretending to launch a web business similar to my own business and the sales guy definately promised me phone issues resolved within 24 hours max and bb reconnected within 4 hours. They are selling lies. Can anyone help and possibly offer a better provider or a back up solution baring mind I run an e-commerce business. Thanks

bengalknights

For business BB id recommend AAISP hefty price but service you can rely on.

paulwf

As a backup what about a mifi on payg from Three? As long as you can put it somewhere that gets good reception they work well. Not something you'd want to use to run an ecommerce business long term but it'll get you by and let you get the orders out on time.

DCodd

Business telecoms is a very competetive area these days. we got fed up with our original supplier and looked into the market despite being tied into a contract. We found a supplier who, at that time(O2 about 18 months ago) not only offered a more competetive price but was willing to pay our exisiting contract's cancellation fee.

We were using O2 for our mobiles already and our spend is around £2 - 2.5K per month all in and we have 5 landlines (2 isdn 8 channel) and 30 mobiles.