Lost access across Home network since Virgin superhub installed. How to fix?

usignuolo

We have a home network which until last week was running 3 desktops (connected by cable) and three laptops (wifi). These were cabled into a Netgear router which in turn was connected to a cable modem which was also plugged into the main admin pc for the network. We could see and share each others files across the network which we need to do for our home business.

Last week we had our broadband cable service upgraded which meant having a Virgin superhub (also by Netgear) installed. After this we could not access the internet and the Virgin engineer who cheerfully admitted to not knowing much about networking, suggested we plugged our pcs directly into the ethernet ports on the new hub. They are now able to see the internet but not each other, we have effectively lost our shared home network access.

How do we set it up so that we can see each other's PCs across the network this is very important as we work from home and are jointly developing a dtp document. We need to be able to share files and images.

Virgin do not provide user guides and simply refer you to the FAQs on their site for queries. this is not a lot of use.

The two main pcs on our network run Windows 7 and Vista. For historical reasons the Vista pc is the main network administrator pc. Any ideas?

diable

I have heard that the Super Hubs are carp, set it to Modem Mode don't use the router and plug your old router in to the WAN port and use that for the network, maybe also drop the wireless speed from 300 to 150.

usignuolo

We tried plugging the old router into the superhubs WAN port initially and it did not see anything.

LincolnshireYokel

have you tried configuring for a Workgroup - ie set up sharing on each drive (assuming its XP) and join them all to the same workgroup.

usignuolo

No its not XP it is Vista and Win 7.

Ironically there is a section on the Virgin FAQs which says
What can I do with a home network?

Just plugging one device into another lets you share things like photos, videos and music, but the real fun begins when you add the UK's fastest widely available broadband to the mix. Here’s a flavour of what you can do. It will tell you how to connect your network to the superhub for Wired and Wireless connection.

These are some of the things you can do

Share music, videos and pictures between your devices. Print documents from a number of different devices.

It takes you to a page where it says the following:

"To connect you will need,

An Ethernet cable – which is the piece of cable that comes with your Virgin Media Hub or Super Hub that connects it to your computer. This is often a yellow cable with two ends that look exactly the same.
A network adapter – you’ll need this for every computer you want to connect. It allows your computer to send information along your network. Luckily, most newer computers have one already.
A Virgin Media Hub or Super Hub – you’ll need one of these to connect your devices to the web – and each other – at the same time.

Our wireless broadband routers are called the Virgin Media Hub and Virgin Media Super Hub (which one you get depends on your broadband package.) You simply connect your Hub to your broadband connection and it’ll give you a wired connection, a wireless connection, or both."

How does that work then Virgin? If I connect my existing router to the Superhub, the pcs cabled into it, currently forming a home network, have no access to the internet. If I by pass the home router and cable the pcs directly into the superhub, I have no access to my home network as they can no longer see each other.

I suspect Virgins definition of a home network is different to mine. In their case it seems to mean all the pcs in a house can access the internet via their superhub.

In my case it means users can share and access documents and images etc on each others pc across a wired network. Apparently not the same thing.

Toxteth_OGrady

Connect PCs to SuperHub and then just re-run the Network Connection Wizard on each PC.

banger9365

put the superdud in modem mode use old router,connect it to port one on superdud ,
it should work again