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hsbc claim timescale???

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hi all

applied for hsbc ppi claim on 2nd june, and on 19th a payment was made on the remainder of the loan (to close the account) this wasnt made by me but i'm assuming hsbc themslves

not had any letters or funds in bank since and cant get through on the phone number, does anyone know how long it takes for the money to come through

cheers in advance......

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