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Amazon/Hermes (Non) Delivery Woes!
Happy_bunny
Posts: 442 Forumite
Just walked in the door to find a barely legible scribbled Hermes 'you Were out' card waiting for me - message states the 'package left outside flat front door'
Now I've double checked & asked my neighbour but no parcel :mad:
Am fuming to be honest, the parcel was sent by an Amazon seller and contained new trainers so would have been fairly bulky and noticeable.
Where do I stand? Clearly I can approach Amazon after the delivery estimate has elapsed and claim as a loss? Seems that they need to know sooner with how the couriers are treating customers goods?
Anyone have any advice?
Now I've double checked & asked my neighbour but no parcel :mad:
Am fuming to be honest, the parcel was sent by an Amazon seller and contained new trainers so would have been fairly bulky and noticeable.
Where do I stand? Clearly I can approach Amazon after the delivery estimate has elapsed and claim as a loss? Seems that they need to know sooner with how the couriers are treating customers goods?
Anyone have any advice?
0
Comments
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Have you tried all of you neighbours, if you have then ring Amazon CS on 020 7084 7911, normally Hermes are very good, so you probably have a (rare) careless courier on your round.0
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