bought a laptop came with wrong specs

monkeykler

Hi just bought a laptop and it came with a lot lower spec graphics card than advertised, they are offering a full refund but i would like the product that i have paid for but they say i have to pay more, what are my rights with this?

£$&*"($£&(

Your rights are to get a refund or to buy the higher spec laptop at the higher price.

wealdroam

Your rights are to get what you have paid for.

Does your receipt, invoice, delivery note, etc specify the higher spec'd machine?
If so, they have clearly supplied the wrong thing.

If you have no documentation stating that you were due to receive the higher spec'd machine, things might be a little more difficult.

Is the webpage you bought from still available?
If so, take a screen print now before it gets changed.

Who did you buy from?
Have you got a link to their website?

SuperHan

The higher spec laptop may not even exist, so the retailer just needs to put you back in the position you were before you bought the laptop, i.e. give you a refund.

monkeykler

wealdroam wrote: »

Your rights are to get what you have paid for.

Does your receipt, invoice, delivery note, etc specify the higher spec'd machine?
If so, they have clearly supplied the wrong thing.

If you have no documentation stating that you were due to receive the higher spec'd machine, things might be a little more difficult.

Is the webpage you bought from still available?
If so, take a screen print now before it gets changed.

Who did you buy from?
Have you got a link to their website?

Hi there here is the link it states its the amd radeon HD 6540g2 but came with the 6520g which is only 512mb and the other is 1024mb edit : sorry wont let me poat links but its littlewoods its still up if you search "acer a6" itll come up as the only result

wealdroam

Is this the link...
http://www.littlewoods.com/acer-amd-a6-quad-core-processor-6gb-500gb-156-inch-laptop-with-dedicated-amd-6540g2-graphics---black/1116804243.prd

Even part of that link is...

acer-amd-a6-quad-core-processor-6gb-500gb-156-inch-laptop-with-dedicated-amd-6540g2-graphics---black

I am sure they are there somewhere, but I can't find them... what do their T&Cs say about when a contract is formed?
A bit of an academic question really, as clearly the contract will have been formed before you received the goods.

Do you have written confirmation that you ordered the higher spec machine?

Fosterdog

Littlewoods and Very are the same company and they also have it advertised as the same spec there, and are £100 cheaper than littlewoods
http://www.very.co.uk/acer-amd-a6-quad-core-processor-6gb-500gb-156-inch-laptop-with-dedicated-amd-6540g2-graphics---black/1116804243.prd

If they've offered a full refund if I were you I would accept that and either order the same lower spec laptop for £100 less from very (may even be cheaper other places I haven't looked) or look for another laptop that meets your spec requirements

Littlewoods

Hi Monkeykler,

If you'd like to email your account details to us at [EMAIL="help@littlewoods.co.uk"]help@littlewoods.co.uk[/EMAIL] we can have a look at the notes left on your account and see if there's anything we can do.

Many Thanks

Chris

Littlewoods Network Team