play.com seller

accyuklad

second user seller on play.com

my sister ordered nightmares boxset of gorden ramsey £36 on her credit card and it said it be delivered in 6-7 days

she ordered on 21st of june and now she still asnt got the item

she as asked the seller when is it being sent off

reply she got in email was it will be sent soon i will let you know

he only as 2 feedback 100%

it doesnt take 1week to send a item

so is there a chance my sister be able to go bank and claim a chargeback for not getting goods and didnt give a date when he sending

Crowqueen

You can file a dispute through Play so long as it is 7 days after the estimated delivery date.

It takes a bit of time; it happened to me in the early spring, but I did actually get the item when the seller was given a swift kick into action.

I've not had many problems on third-party marketplace sites like Amazon and eBay; however, my experience with Play makes me wary of buying from them again.

Neg the seller once you have a resolution - this sort of thing is really unacceptable anywhere but with Play involved you should get some sort of justice at some point.

Personally I wouldn't involve the bank just yet.

Good luck.

accyuklad

play.com emailed me saying they contacted them to send the order now and if i not got by 2nd of july is to contact play.com to tell them i still not got it

well it be last time my sister will use them again

Crowqueen

Great - I think that's reasonable. It's more than they did for me, though I was not 'blessed' with such an 'honest' seller and until I got an item postmarked on the day I opened the dispute, I thought it had genuinely gone missing in the post.

accyuklad

why do people sell stuff that they dont even have

i got a reply from the seller they out of stock and he waiting for stock

so i said if you not going to have them by friday i want my money back

this is a absolute joke why sell that people dont have:mad:

accyuklad

would it be best if i tell my sister to go bank and do a charge back because its like to me hes going to carry on making excuses

Wywth

accyuklad wrote: »

why do people sell stuff that they dont even have

i got a reply from the seller they out of stock and he waiting for stock

so i said if you not going to have them by friday i want my money back

this is a absolute joke why sell that people dont have:mad:

Some sellers offer goods at cut prices in the hope competitors may reduce their price likewise ... and so allow the 'seller' to buy from the now low priced offering of another.
With many sellers using auto-pricing software, this is a distinct possibility.

Unfortunately, it does run the the risk that another person spots the low price offered by the original 'seller' and buys it, leaving that 'seller' somewhat red-faced as they don't have an item to sell - they are actually looking to buy.

This auto-pricing software can sometime be a little difficult to set up correctly, and a genuine seller who hasn't done it correctly could find themselves with a sale at a give away price.

Rather than lose money on the sale, these caught out sellers often prefer to claim the item is no longer available and cancel the deal entirely.

accyuklad

said i would after wait a week for the stock to arrive and he said if i cant wait till then i after tell play.com to get a refund

is this correct that i after contact play.com to tell them i need a refund as the person as no stock

accyuklad

just found out hes lieing and i contacted play.com and they said they cant refund as they dont have the money its the person who sold it

so it looks like its bank chargeback tomorrow

cocopops21

Wywth wrote: »

Some sellers offer goods at cut prices in the hope competitors may reduce their price likewise ... and so allow the 'seller' to buy from the now low priced offering of another.
With many sellers using auto-pricing software, this is a distinct possibility.

Unfortunately, it does run the the risk that another person spots the low price offered by the original 'seller' and buys it, leaving that 'seller' somewhat red-faced as they don't have an item to sell - they are actually looking to buy.

This auto-pricing software can sometime be a little difficult to set up correctly, and a genuine seller who hasn't done it correctly could find themselves with a sale at a give away price.

Rather than lose money on the sale, these caught out sellers often prefer to claim the item is no longer available and cancel the deal entirely.

Do these type of fake sellers get into any trouble? I seem to come across these all the time where they cancel the order straight away. Very frustrating.

Crowqueen

accyuklad wrote: »

just found out hes lieing and i contacted play.com and they said they cant refund as they dont have the money its the person who sold it

so it looks like its bank chargeback tomorrow

Raise a dispute with them, that should be possible a week after expected delivery.

You do not need to do a bank chargeback before you have exhausted Play's procedures.