Hahahaha at natwest trying to blame a indian worker!!

preable

my i should have said the sun trying to blame an indian worker lol. i didnt see the bit where it said rbs didnt comment.

thelawnet

Mandelbrot wrote: »

Perhaps not, when you look where the applicants/candidates should send their profiled (sic)
krashmilivecjobs@...

Gotta love the professionalism

'intrested'
'profiled'
gmail account for professional email.

Speaks volumes about the outsourcing process...

JuliaGibbs

For 5 days I have been waiting to be paid into my account. I have spent hours at time trying to get hold of think banking only to hear a voice recorded message and then be cut off. I've emailed them, been into RBS only to be told they need to speak to think banking first, but still have had no response. I'm in an impossible possition and no one will help.
It was my sons 10th Birthday yesterday and I couldn't even buy him a birthday cake!
All I am asking for is my money, which is credited to me every 4 weeks is it really that hard.
Fed up of being told it is sorted. IT IS NOT, ESPEACIALLY FOR THINK BANKING CUSTOMERS

pimento

If it were sabotage, RBS wouldn't say so anyway. It would explain why it has taken so long to sort out.

zxspeccy

RBS do employ IT Techs out in India but my understanding is that they just support the IT systems they use out there (account opening, regular payments, etc). I think RBS are saying that their "main" IT system is based in Scotland and the issue relates a software upgrade glitch that happened in the UK.

There is probably more to this story, and no doubt that will come out once the FSA get their investigation underway

The whole story in The Sun is more about outsourcing jobs, with the union stating that jobs are being created in India whilst thousands of UK staff are being made redundant. The union are trying to make out the cost cutting (which has been forced on RBS) has contributed to this problem, cheaper and less experience staff replacing more expensive and experienced staff. Whether there is any truth in this is yet to be seen.

thelawnet

zxspeccy wrote: »

RBS do employ IT Techs out in India but my understanding is that they just support the IT systems they use out there (account opening, regular payments, etc). I think RBS are saying that their "main" IT system is based in Scotland and the issue relates a software upgrade glitch that happened in the UK.

RBS India staff are responsible for maintenance AND development on numerous RBS systems. As for this particular system there is clearly some Indian involvement but how much is not clear.

The whole story in The Sun is more about outsourcing jobs, with the union stating that jobs are being created in India whilst thousands of UK staff are being made redundant. The union are trying to make out the cost cutting (which has been forced on RBS) has contributed to this problem, cheaper and less experience staff replacing more expensive and experienced staff. Whether there is any truth in this is yet to be seen.

RBS started their outsourcing to India prior to the financial crisis. More and more UK workers were being replaced with Indians.

It is nothing to do with enforced cost cutting, but a continuation of very longstanding management policy of replacing on-shore workers with offshore ones.

advanta

I can't help feeling that we aren't being told the whole truth here.

Seems like to me this "glitch" scenario would be a great way of hoarding funds for a few days, to, say, mask a rogue trader scenario.

The logical conclusion when a business isn't paying its debts is that it is in trouble. This "glitch" seems a bit too convenient, invoking computing error is a jedi mind trick, mention computers and people's eyes glaze over. Even better when you invoke evil foreigners, thereby making certain any discussion of the matter online will be swamped with the BNP crowd.

Is there any independent corroboration of the glitch explanation? It doesn't seem that implausible to me that they've simply lost all their money on some stupid financial punt (again).
I'm not a conspiracy theorist but this type of thing is not unprecedented.

zxspeccy

thelawnet wrote: »

RBS started their outsourcing to India prior to the financial crisis. More and more UK workers were being replaced with Indians.

It is nothing to do with enforced cost cutting, but a continuation of very longstanding management policy of replacing on-shore workers with offshore ones.

True the outsourcing started before the financial meltdown but this was not at the cost of UK jobs. It is only in the last couple of years that tens of thousands of UK staff are being made redundant. Whether the bank will be looking to expand on it's outsourcing program to make further cost reductions is yet to be seen

zxspeccy

advanta wrote: »

I can't help feeling that we aren't being told the whole truth here.

Seems like to me this "glitch" scenario would be a great way of hoarding funds for a few days, to, say, mask a rogue trader scenario.

The logical conclusion when a business isn't paying its debts is that it is in trouble. This "glitch" seems a bit too convenient, invoking computing error is a jedi mind trick, mention computers and people's eyes glaze over. Even better when you invoke evil foreigners, thereby making certain any discussion of the matter online will be swamped with the BNP crowd.

Is there any independent corroboration of the glitch explanation? It doesn't seem that implausible to me that they've simply lost all their money on some stupid financial punt (again).
I'm not a conspiracy theorist but this type of thing is not unprecedented.

Well the money is all back now isn't it, at least for NatWest and RBS customers at least. In any case customers balances are just numbers on a computer screen, so if a Bank was in trouble it wouldn't need to come up with an elaborate plot like this to hide any losses.

However I would agree that there is more to this than meets the eye.

thelawnet

zxspeccy wrote: »

True the outsourcing started before the financial meltdown but this was not at the cost of UK jobs.

It most certainly was. Many onshore staff were terminated and replaced with Indians. Those staff might have been contractors (I'm not sure if they all were) but nonetheless they were British staff paying taxes, etc., in the UK. Having had their contracts terminated by RBS they would be out of a job.