Ebay item

MABLE

I bought an item off Ebay and paid for item through Paypal on the 22.6. I never heard anything but yesterday morning received an email from seller saying unable to complete the transaction due to item being faulty and would refund me in the next 24 hours.

I have checked this morning and no refund. Would you contact Ebay,
Paypal or the seller.

Any help appreciated.

prowla

I would contact the seller with a polite reminder, and then give it a couple of days and raise an item not received dispute.

MABLE

prowla wrote: »

I would contact the seller with a polite reminder, and then give it a couple of days and raise an item not received dispute.

Makes good sense. However I would have expected the seller to refund immediately and not say in next 24 hours. They are only a private seller.

I sold an item on ebay a while ago and unable to complete but I refunded immediately.

Wywth

MABLE wrote: »

I bought an item off Ebay and paid for item through Paypal on the 22.6. I never heard anything but yesterday morning received an email from seller saying unable to complete the transaction due to item being faulty and would refund me in the next 24 hours.

I have checked this morning and no refund. Would you contact Ebay,
Paypal or the seller.

Any help appreciated.

You expected them to refund before 9.00am? :eek:

They were probably still in bed! :cool:

Wywth

MABLE wrote: »

Makes good sense. However I would have expected the seller to refund immediately and not say in next 24 hours. They are only a private seller.

I sold an item on ebay a while ago and unable to complete but I refunded immediately.

They probably want to make sure the off ebay offerer pays up before losing you as a confirmed buyer for good.

Crowqueen

Yeah, it's pretty bad form not to refund immediately if you can't complete. Gently remind them what they promised you and if they continue to stall, open a dispute in Paypal - not eBay as you will be forced to wait until the item was expected to be delivered - quite a generous estimate - and then negotiate with the seller before eBay will step in. Reasonable for a normal INR but not so good when the seller isn't even going to send the item.

prowla

It is perfectly feasible that the seller went away or something.

A couple of weeks ago a seller gave me a 2nd chance offer on something because the buyer hadn't paid over the weekend. I said thanks very much and I am interested, but I would give the buyer a few more days yet. They did, and the buyer paid. (So I didn't get it.)

starrybee

prowla wrote: »

It is perfectly feasible that the seller went away or something.

A couple of weeks ago a seller gave me a 2nd chance offer on something because the buyer hadn't paid over the weekend. I said thanks very much and I am interested, but I would give the buyer a few more days yet. They did, and the buyer paid. (So I didn't get it.)

None of that is really relevant to this though? :rotfl:And as for them going away - I certainly hope they wouldn't when they owe OP a refund!

Was it a business or private seller? If it was private I would wait a little longer, but if it's a business then I would expect the refund 24 hours later as promised.

prowla

starrybee wrote: »

None of that is really relevant to this though? :rotfl:And as for them going away - I certainly hope they wouldn't when they owe OP a refund!

Was it a business or private seller? If it was private I would wait a little longer, but if it's a business then I would expect the refund 24 hours later as promised.

BTW, the OP says that the seller is a private seller.

RainbowDrops

Why the seller wouldn't just refund why they were online messaging you puzzles me!

hermum

I wonder why it took 4 days for them to tell you it was faulty?
If they haven't refunded yet I'd open a dispute as soon as you can.