Claiming compensation from Natwest

pinkdalek

epm-84 wrote: »

I know what I said. I don't understand your logic or reasoning.

The bank made cheaper alternatives available:
0161 number - standard rate on mobiles
0800 number - free on BT landlines
Callback request - free to anyone with Internet

People should phone what's cheapest for them to use.

So what would you have done with phone numbers if you were Natwest?

Firstly the OP may not have been aware of alternative numbers.

Secondly - I think Nat West (RBS Group) had a lot more on their plate to deal with than putting alternative numbers on a recorded message. Their chief-exec has made it quite clear no customer will be out of pocket as a result of this.

My all point of commenting was why bring it up, it has been done now, just seems to be making the OP somewhat naive and that they should have known of the alternative numbers. When under stress (as the OP was) you could argue you would look for the first number available eg on the back of your card/chq book or statement.

madgagoo

innovate wrote: »

nataliex, I don't want to worry you - - but would advise that you check, over the next couple of months. NatWest will be able to control some, but not all, information that flows to CRAs.

E.g. if your mobile phone gets paid late, it's the mobile phone provider who reports a black mark, not NatWest.

I really don't know why NatWest made a blanket statement about credit file records when they have absolutely no control of some aspects of it.

I believe the plan is Natwest will provide letters to all companies required to confirm the late payments were not the account holders fault. These can be provided to the third party company who should then amend the customer's credit file accordingly.

innovate

madgagoo wrote: »

I believe the plan is Natwest will provide letters to all companies required to confirm the late payments were not the account holders fault. These can be provided to the third party company who should then amend the customer's credit file accordingly.

That would go some way to helping people whose payments didn't go from their NatWest account - provided these letters appear before long.

It's becoming a lot more hazy when it's somebody who didn't receive their money into their account at another bank, and couldn't pay their providers/suppliers. Plus, you can imagine this daisy-chain to go a lot further.

In any case, the blanket NatWest statement (from their Q&A) is staggering:

There should be no adverse impact to credit ratings as a result of this incident.

because it suggests people need to do nothing - which is far from reality. People affected by this mess will have to check themselves, and potentially will incur substantial additional effort and expenses to have their credit files put back in order.

Skinto_7

nataliex wrote: »

Also i would point out to some of the others who have commented about this compensation culture and whatnot, i am actually out of pocket due to this balls up, not to mention im pretty sure ive started to go grey at 25 due to the stress of it all :eek: if i hadnt have made the phone calls when i did im pretty sure the mess would have been alot worse also with late payment charges etc. but luckily everyone i spoke to was quite understanding. I am in no way trying to "take my bank for a ride" i only want to be compensated so that i am in the same position as i would have been should this incident not have occured.

Natalie,

I commented on the compensation culture, however this was definetly not directed at you, from what you said you are genuinely out of out of pocket because of your bank and want re-imbursed for any costs involved, this is exactly what should happen and hopefully this will happen.

My comment was in reference to those whose "distress and worry" seem to magically disappear as soon as someone writes them a cheque, was in way directed at you as it seems quite clear your claim is genuine and to recover costs.

BugsyBrowne

RBS is going to get thousands & thousands of bullsh*t letters claiming I've been effected with this and that and I lost this because of this etc you can just see it now.

There are also going to be plenty of genuine ones aswell let's just hope they recognise these ahead of the dodgy complaints.

pqrdef

innovate wrote: »

Oh yes they do. Mr Hester has already publically promised, more than once, that people will not be out of pocket.

Not people, customers.

The people with the biggest problems are the customers of other banks, waiting for their wages and benefits to be paid by RBS. They didn't get any cash handouts, and their charges won't be waived. And RBS steadfastly refuses to recognise that they exist. And the media (including this one) don't understand the problem.

j_enny

Hi, Just to let you know it is worth registering a complaint with Natwest. I registered my complaint on Saturday via their website, I had missing wages and had booked a day off work, but was unable to spend as planned due to lack of funds, someone from their complaints team called today, and offered monetary compensation. Not much but better than nowt, Was really surprised they got back to me at all.. Checked account after she called and money was credited as promised.

stclair

The bank have committed to putting everyone back in the same position before the incident occurred refunding charges cost of phone calls etc.

However the bank is not legally required compensate anyone for anything else like inconvenience etc.

Bare in mind the bank will have recoupe all this loss somehow in the near future ie increase charges etc maybe?

cookie_monster

The tax payer will end up footing the bill again in the long run.

TheBanker

pqrdef wrote: »

Not people, customers.

The people with the biggest problems are the customers of other banks, waiting for their wages and benefits to be paid by RBS. They didn't get any cash handouts, and their charges won't be waived. And RBS steadfastly refuses to recognise that they exist. And the media (including this one) don't understand the problem.

Hi

Please see: www .paymentscouncil .org.uk/media_centre/press_releases/-/page/2161/ (remove the spaces)

The advice is that anyone who is out of pocket should contact their own bank in the first instance. Banks are setting up processes to deal with these claims. Personally I would leave it a few days (unless suffering hardship) before doing anything. This will allow the banks time to set systems up and also give you time to gather all the evidence you need.