Problem with virgin

C_Ronaldo

does anyone have an address for a senior member of the virgin media group, iv tried googling for it but turned up nothing, ive found a site and it lists an email address for stephen birch but im not sure if its the cheif exec of virgin or even if its real

changkra

Try looking for information on Richard Bransen as he take all complaints seriously and from what i have been told he deals with them all himself too. Only contact RB thought a a last resort, you really need to totally exhaust all the other avenues open to you. Have you asked them for the email or address of a person higher up that you can contact in regard to your issue?

C_Ronaldo

changkra wrote: »

Try looking for information on Richard Bransen as he take all complaints seriously and from what i have been told he deals with them all himself too. Only contact RB thought a a last resort, you really need to totally exhaust all the other avenues open to you. Have you asked them for the email or address of a person higher up that you can contact in regard to your issue?

i thought about emailing the cheif exec or is that too high up to start off with

changkra

What channels have you already gone through?. It would be looked at better if you work your way up, the higher you go the more chance of it being sorted out for you.

EDIT : you should find far more info one this and any other problem you ae having on https://www.nthellworld.co.uk

Astaroth

Within an organisation there is rarely a "too high"... ultimately however if everyone uses the CEO as the first point of contact though they will pay less and less attention to each letter as customer complaints is only a tiny part of a CEOs job.

Look at the complaint you have and how serious it is, if you have exhausted the normal customers complaint channels and then decide if you should go to a regional manager, national, exec member etc